Pushpamala Durairaj
Duluth,GA
Summary
Strong Technical Support Engineer with 6 years of Troubleshooting experience. Skillful in analyzing and resolving IAM issues. Well versed with Cyber security fundamentals. Has the motivation to take independent responsibility as well as ability to contribute and be a productive team member.
Overview
16
16
years of professional experience
Work History
Technology Lead
Infosys Technologies
Atlanta, GA
02.2023 - Current
- Good Knowledge in EPR(Entitlements,Provisioning and Reporting)Tool
- Provisioning/De-provisioning of bulk users through EPR Tool and Mainframe.
- Strong working knowledge of Identity and Access Management technologies, Password Management, Entitlement Management, Role Management, Single Sign On(SSO)
- Expertise in the development of Custom workflows with multi-level approval and time based application for Approval process, self service, profile update and changing the user and group modifications.
- Good Knowledge in Service Now and handling tickets.
- Conducted training sessions for end users on how to use newly implemented features and performed troubleshooting activities to identify root cause of application issues and recommend corrective actions.
- Demonstrated strong problem solving skills by quickly diagnosing complex issues in a timely manner.
Technical Support Engineer
Cybernet Slash Support
Chennai, Tamilnadu
02.2008 - 08.2012
- 5 years of experience in supporting application in Online Education(Blackboard).
- Subject Matter Expert in Blackboard Learn Product.
- Good Knowledge on Linux Commands and MS SQL database technologies.
- Excellent Knowledge on Oracle Peoplesoft application for handling tickets.
- Can Collaborate effectively with Team members and with cross functional teams and can successfully complete task with minimal supervision.
Education
Bachelor of Technology - Electrical And Electronics Engineerig
Amrita Vishwa Vidyapeetham University
Coimbatore05-2007
Skills
- Identity and Access Management
- Change Management Process
- App Dynamics, Splunk Alerts
- MS SQL Server 2008, Oracle
- Linux, Windows
- C, C
- Mainframe
Timeline
Technology Lead
Infosys Technologies
02.2023 - Current
Technical Support Engineer
Cybernet Slash Support
02.2008 - 08.2012
Bachelor of Technology - Electrical And Electronics Engineerig
Amrita Vishwa Vidyapeetham University
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