Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Pushpavathi Agarwal

Pushpavathi Agarwal

Seattle

Summary

Pursuing a Doctorate in Generative AI from Golden Gate University, SFO. Accomplished Senior Technical Program Manager with 17+ years of global experience driving large-scale cloud transformations, infrastructure modernization, and enterprise-grade program delivery. At IBM Cloud Storage, led end-to-end execution of mission-critical cloud storage services—including the launch of “File as a Service” and rollout of software-defined storage (SDS) platforms—enhancing IBM’s positioning in the Gartner Magic Quadrant. Demonstrated expertise in SRE practices, platform reliability, and hybrid/multi-cloud architecture design by orchestrating cross-functional teams across engineering, product, and operations. Proven track record of influencing C-level stakeholders, aligning programs with strategic goals, and delivering scalable cloud-native solutions across global markets. Prior roles at Amazon, NTT Data, Honeywell, and Wipro showcase deep cross-industry experience in managing multi-million-dollar programs, optimizing legacy systems, and delivering quantifiable outcomes in performance, cost, and customer satisfaction. Generative AI Fundamentals: Proficient in AI/ML concepts, including supervised and deep learning techniques, with foundational knowledge of generative models (GANs, VAEs, transformers). Skilled in data preparation, evaluation metrics (FID, BLEU), and ethical AI practices. Experienced with tools like TensorFlow, PyTorch, and Hugging Face. Continuously staying updated through AI research and community engagement.

Overview

21
21
years of professional experience

Work History

Manager, Program Management

IBM - Cloud Storage
Bangalore
03.2020 - 05.2025
  • Led the rollout of Software-Defined Storage (SDS) platform solutions, including underlying hardware migration and integration, for strategic enterprise customers—enabling scalable and cost-effective cloud-native deployments.
  • Launched "File as a Service", a cloud-native file storage solution, as part of IBM Cloud’s portfolio—accelerating time to market and contributing to IBM’s positioning in Gartner’s Magic Quadrant.
  • Drove SRE-led reliability improvements by defining SLIs/SLOs, implementing observability frameworks, and automating incident response—achieving measurable reductions in MTTR and toil.
  • Directed cross-functional teams across engineering, product, and operations to design and optimize cloud storage architectures supporting hybrid and multi-cloud strategies.
  • Championed program governance and stakeholder alignment for multiple Tier-1 cloud services, contributing to IBM’s enterprise cloud transformation and improving service SLAs.
  • Orchestrated high-impact cloud service launches, aligning with strategic business goals and regulatory requirements—supporting IBM’s competitive differentiation in enterprise cloud offerings.

Technical Program Manager

Amazon
Seattle
08.2014 - 05.2017
  • Driving the implementation of strategic initiatives to bring in all the parity features to FBA India.
  • Align key internal and external partners to ensure scalable solutions and excellence in execution, above all ensure Amazon’s high quality customer experience is protected.
  • Write business and technical requirement documents and ensure clear communication and coordination of requirements to the business and development teams.
  • Analyze and solve business problems at their root, and when required stepping back to understand the broader context.
  • Integrated with cross functional teams including project sponsors, business users and project managers to define and finalize program requirements, develop the scope and implementation of road map.
  • Responsible for regularly presenting the overall status of key strategic initiatives, project risks and mitigation paths to leadership.

Program & Project Manager

NTTData
Boston
11.2013 - 08.2014
  • Planning and managing the engagement to create a comprehensive and truly integrated solution to support the multi-faceted, multi-technology group of more than 160 non-ERP applications for Honeywell Aerospace, one of NTTData’s major customers.
  • Worked with the team to build an optimized support model for business critical applications in the portfolio which have high impact on revenue and customer satisfaction.
  • Integrated with cross functional teams including project sponsors, business users and project managers to define and finalize program requirements, develop the scope, budget and implementation road map.

Project Manager, Lead Architect and Technical Consultant

Honeywell Technologies
09.2011 - 02.2013
  • Techno-Functional, responsible for integrated project management and providing technical consultation and solution.
  • Responsible for the integrated project management of a $1.2MM project which was a major initiative to revamp the existing underlying architecture and integrate portal with heterogeneous information sources including SAP, SFDC, Documentum and AS400.
  • Managed the migration of IT Operations Application that tracks project costs and supplier information for the governance and effectiveness of organization. Achieved performance improvements of 400%.
  • Led a global team of 10 members for a $600,000 project.
  • Determined project scope, planned project execution and liaised between clients and staff.
  • Automated processes and reduced call center interactions by 10% saving $200,000 annually.
  • Automated 90% of test cases which earned a productivity savings of 500 man hours.
  • Standardized defect tracking mechanism and testing process and reduced UAT defects by 15%.
  • Planned training for new joiners and testing teams to reduce their learning curve period by 50%.

Solution/Technical Architect, Pre-Sales Consultant

Wipro Technologies
Bangalore
10.2004 - 12.2010
  • Envisioned, managed, led the development, and subsequently launched customized Portal solutions.
  • Led successful transition and architectural improvement project for VFCorp.com, AgentVille.com, and Haseelaha.com including architectural/application refactoring, build and deploy automation and troubleshooting.
  • Automated the claims and contracts functionality with an ROI of $50 million/month.
  • Developed solutions for Avista DSS, a hosted service that helps MMA clients use MMA-built mix models for planning, forecasting and optimization and manage more than $10 billion in marketing budgets across more than 30 countries.

Education

Doctorate - Generative AI

Golden Gate University
SFO
01.2027

PMP -

PMI

Master - Computer Application

Skills

  • Cloud Technologies: Expert in leading cloud-native service delivery, hybrid/multi-cloud and software-defined infrastructure programs Skilled in driving end-to-end technical program execution across storage platforms, SRE practices, and scalable cloud infrastructure
  • Generative AI
  • Cloud computing
  • Machine learning
  • Data analysis
  • Stakeholder management
  • Project management
  • Effective communication
  • Cross-functional collaboration
  • SRE and Scalability: Deep expertise in driving site reliability engineering initiatives across cloud platforms, including implementation of SLIs/SLOs, incident response automation, and observability systems to reduce MTTR and improve service health Proven ability to lead large-scale programs that enhance platform scalability and performance, enabling cloud storage systems to reliably support hyperscale workloads with >9995% uptime
  • Program & Project Management: PMP & Six Sigma Certified IT Program Manager with extensive background in software development in large and complex environments Experienced in cross-functional supervision, client relations, and presentations, with strong skills in business and IT planning, vendor management, and process analysis Expertise in budgeting, cost/resource estimation, change control, and risk/scope management Managed IBM Websphere Portal & Commerce development, integrating with SAP, SAP-PI, SAP-Gateway, WBI, iDOCs, BI, SharePoint, SFDC, and Documentum
  • Technical Skills/Industry Knowledge: CMMI and PMI methodologies, IBM Websphere Portal & Commerce, SAP, SAP-PI, SAP-Gateway, iDOCS, Cloud Computing, Agile, SOA, SDLC, Microsoft Project, PowerPoint, Excel, Visio, Office Suite, Oracle, SQL, J2EE, HTML, PHP, CSS, JSON, JIRA, PAC 20
  • Business Analysis, Techno-Functional & Cross Functional Team Leadership: Expertise in bridging the gap between business requirements and technology implementation by working with industry experts Experience in managing technical staff, and coordinating development activities with Cross Functional teams spread globally

Accomplishments

  • IBM Blue Points from VP, Directors and Managers
  • Recevier of Above and Beyond IBM Reconginition mulitple times.

Timeline

Manager, Program Management

IBM - Cloud Storage
03.2020 - 05.2025

Technical Program Manager

Amazon
08.2014 - 05.2017

Program & Project Manager

NTTData
11.2013 - 08.2014

Project Manager, Lead Architect and Technical Consultant

Honeywell Technologies
09.2011 - 02.2013

Solution/Technical Architect, Pre-Sales Consultant

Wipro Technologies
10.2004 - 12.2010

Doctorate - Generative AI

Golden Gate University

PMP -

PMI

Master - Computer Application

Pushpavathi Agarwal