Puspa Gautam
Harrisburg,PA
Summary
Dedicated and results-driven professional with a proven track record in supply chain management, training, and operations administration. Seeking a challenging role where my expertise in optimizing supply chain processes, delivering impactful training programs, and efficiently managing day-to-day operations can contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Land O Lakes
03.2024 - 09.2024
- Communicated with production team members about quality issues.
- calibrate the NIR. operate all laboratory testing equipment PH meter, Titration, centrifuge, VIS Spectrometer.
- Microbiology and wet chemistry testing( Mojonnier extraction, Khomans, simple distillation.
- Inspected quality of products, taking note of functionality, appearance and other specifications. ( yest ,mold and salmonellae test with plating and reading).
- Inspected incoming milk for bacteria and outgoing butter and powder milk for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed swaps on different parts machine, environmental area, and after sanitation completion.
Client Service Coordinator
Ameribest Home Care
01.2022 - 01.2024
- As an Elderly Care Client Service Coordinator, adeptly managed client relationships, ensuring their well-being and satisfaction
- Coordinated personalized care plans, addressed concerns, and liaised with caregivers
- Facilitated effective communication between clients, families, and healthcare providers
- Demonstrated a commitment to enhancing the quality of life for elderly individuals through compassionate and responsive service
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Trainer, Operation Admin and Area Manager
Nordstrom
01.2015 - 01.2022
- Drove supply chain excellence as a Trainer, Operation Admin, and Area Manager
- Conducted comprehensive training programs, streamlined operational processes, and efficiently managed logistics
- Implemented strategic initiatives, resulting in heightened efficiency, cost savings, and successful oversight of designated areas
- Proven ability to optimize supply chain workflows for enhanced organizational performance
Department Assistant Manager
Key Plastic LLC
01.2011 - 01.2015
- Managed daily operations in a plastic manufacturing plant as Assistant Manager
- Oversaw production teams, optimized processes, and enforced quality standards
- Led safety initiatives, reduced costs, and fostered a collaborative work environment, ensuring compliance with regulations and achieving production targets
Education
GED -
PA Commonwealth of Education
Harrisburg, PA01.2021
Bachelor in Science - undefined
01.2008
Skills
- Quality control
- Visual inspection
- Product inspection
- Quality processes
- Able to use the lab instruments effectively
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved, abnormal finding in the lab results. which led to stoping the productions and cleaning resume.
- Resolved product issue through labrotary testing.
Certification
- HACCP Certification – International HACCP Alliance.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Quality Control Inspector
Land O Lakes
03.2024 - 09.2024
Client Service Coordinator
Ameribest Home Care
01.2022 - 01.2024
Trainer, Operation Admin and Area Manager
Nordstrom
01.2015 - 01.2022
Department Assistant Manager
Key Plastic LLC
01.2011 - 01.2015
Bachelor in Science - undefined
- HACCP Certification – International HACCP Alliance.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
GED -
PA Commonwealth of Education
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