Puspanjali Khanal
Fort Worth,TX
Summary
5+ years of Experience in the field of Help Desk, Customer Service and project coordination. . Professional Project Management Skills with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs with strong background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing the projects. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Co-ordinator
Owl Services
01.2023 - Current
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within organization.
- Planning for project and review resources.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Email documents needed for project to stakeholders and managers.
- Arranged travel and accommodation for team members and project partners.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Responded to requests for information on materials to inquiring parties.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
- Scheduled technician for installs and keeping update of install progress.
- create communication between managers, stakeholders and sales representative while project is in process.
- Create billing note after installs are completed to send them for invoicing.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout process.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
RMA Coordinator
ID Technology
01.2021 - 12.2022
- Ensuring the business quality standards are maintained by supporting Customer service
- Team player to support product/service for the implementation checking quality plan
- Contacting vendors regarding the orders and pricing
- Contacting Customers regarding the devices/units that need to be received in the facility
- Creating an account ofthe customers in the system using Syteline and different browsers
- Informing the customers about the working status of the printers,lasers and different units
- Contacting vendors for the RMA numbers to be sent to customers to ship the units for repair
- Keeping tracing of the units that goes out of the facility and that comes to the facility
- Keeping track ofthe purchase order and make sure it matches the quote given
- Sending the quote for price reference to the customers
- Updating the customer if there is any change in the process of repair and material added for repair
- Answering the customers and vendors question and queries by phone and emails
- Preparing everyday report using excel and sending to the management
- Creating report using spreadsheet
- Entering data in the system and making sure it is updated accordingly.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Entered data, generated reports, and produced tracking documents.
Help Desk/CSR
Click Consulting
04.2020 - 12.2020
- Team player to support product/service for the implementation checking quality plan
- Train and mentor new hires to align with business processes and rules
- Perform On-boarding process to enroll new consultants by Creating user accounts
- Scanning consultants documents like ID, SSN, Visa, Contract Papers and uploading them on business Drop box for Backup and operational purpose
- Support consultants on their issues by Resetting Passwords
- Troubleshoot Printers, Scanners, Desktop, Laptops for the smooth operation ofthe business
- Support Application Maintenance in different browsers and System (Mac, Windows, Android, IOS ) on accessing company web portals like Online Exam, Online Attendance, Online Education
- Raise Help Desk Tickets on Major Technical issues using Ticketing System to escalate activities for quick solution
- Ability to review, record and organize written data from a variety of sources
- Sending and receiving emails to keep updates on candidates
- Plan, organize events by creating presentations using Microsoft Power Point
- Proficient in navigation of multiple CRM Applications
- Multitasking Team Player to effectively communicate with customers
- General Knowledge of Bookkeeping and Accounting to maintain financial transactions
- Flexibility to shift schedule and work overtime as needed by the business unit
- Performed work safely and in accordance with company and customer standards and safety regulations.
HR/CSR
Assurance
03.2017 - 03.2020
- Coordinate with Supervisor and Lead to plan tasks and operations for daily, weekly and monthly basis to meet customer demand with mobile refurbishing
- Mange and Track compliance provided by the supervisor while performing any tasks
- Record daily transactions on Excel Sheet for record management
- Responds promptly to customer needs, solicits customer feedback to improve service
- Represent the company in a professional manner in all dealings with customers, personnel and the public information
- Effectively communicate across all the departments any project status and support needs
- Navigate through Microsoft Office,Outlook and CSR web application
- Handling of customers in a fast-paced environments with creative thinking
- Excellent Time management skills working multiple tasks when required.
Front Desk Receptionist
Global Medicine Distributor
04.2015 - 02.2017
- Engage directly with customers through multiple channels like phone, emails, chat to support customer on order and bills
- Ensuring the business quality standards are maintained by supporting Customer service
- Assist the client services departments with answering general inquiries
- Enter the process order from recipients via phone, e-email, fax
- Conduct followup calls to ensure customer satisfaction
- Process order received from customer to meet the order fulfillment
- Assist the department with reminders, credit memos and work orders
- Proficiency in using computers both for data entry as well as for rapid navigation though systems to search on not known information to support customer.
Education
Bachelor of Science -
Kathmandu University
Nepal03.2013
Skills
- Computer: Ms Word, Ms Excel, Internet, Email
- Multitasking Time Management
- Quick Learner
- Customer Management
- Task Delegation
- Conflict Resolution
- Remote Team Management
- Mind Mapping
- Multiple Priorities Management
- Project regulations
- Project Scheduling
- Decision-Making
- Documentation And Reporting
- Project Management
- Resource Allocation
- Time Management
Certification
Google IT Support Professional Certified
Awards
- Employee of the excellence - Assurance Solution, 09/17
- Employee of the excellence- Assurance Solution, 07/17
fun loving
I have a family of 4 and love going out with them in the nature and spend time with them
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Project Co-ordinator
Owl Services
01.2023 - Current
RMA Coordinator
ID Technology
01.2021 - 12.2022
Help Desk/CSR
Click Consulting
04.2020 - 12.2020
HR/CSR
Assurance
03.2017 - 03.2020
Front Desk Receptionist
Global Medicine Distributor
04.2015 - 02.2017
Bachelor of Science -
Kathmandu University
Google IT Support Professional Certified
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