Puspita Dastidar
Sterling Heights,MI
Summary
Dynamic Customer Relations Executive with a proven track record at GENERAL MOTORS, enhancing customer satisfaction through effective problem-solving and project management. Skilled in CRM software, I successfully implemented new processes that improved service standards, while fostering team collaboration to achieve operational excellence. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Customer Relations Executive
GENERAL MOTORS"-Tech Center
Warren, MI
06.2021 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Implemented new processes and procedures to improve customer service standards.
- Coordinated with cross-functional teams such as sales, engineering, marketing to ensure successful delivery of projects.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Walgreens
Warren, MI
07.2020 - 05.2021
- Managed customer service inquiries and complaints in a timely manner.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
Senior Certified Pharmacy Technician
Kroger
Hazel Park, MI
06.2018 - 06.2020
- Compounded and dispensed medications according to physician orders.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Conducted regular audits of medication inventories in order to identify discrepancies.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Trained new technicians in pharmacy procedures and customer service.
- Organized and led team meetings to discuss workflow improvements and challenges.
Assistant Manager
CVS Healthcare
Detroit, MI
03.2016 - 12.2016
- Resolved customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with the navigation of online ordering systems.
Education
BBA - Supply Chain Management
Macomb Community College
Warren, MISkills
- Customer service
- Team building
- Problem solving
- Project management
- CRM software proficiency
- Order fulfillment
Accomplishments
- Employee of the Month Recognition
- Customer Service Survey Winner of the Month
- Recognition Star Awarded by CEO Mary Barra
Timeline
Customer Relations Executive
GENERAL MOTORS"-Tech Center
06.2021 - Current
Assistant Manager
Walgreens
07.2020 - 05.2021
Senior Certified Pharmacy Technician
Kroger
06.2018 - 06.2020
Assistant Manager
CVS Healthcare
03.2016 - 12.2016
BBA - Supply Chain Management
Macomb Community College
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