Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Puspita Dastidar

Sterling Heights,MI

Summary

Dynamic Customer Relations Executive with a proven track record at GENERAL MOTORS, enhancing customer satisfaction through effective problem-solving and project management. Skilled in CRM software, I successfully implemented new processes that improved service standards, while fostering team collaboration to achieve operational excellence. Committed to delivering exceptional service and support.

Overview

9
9
years of professional experience

Work History

Customer Relations Executive

GENERAL MOTORS"-Tech Center
Warren, MI
06.2021 - Current
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Implemented new processes and procedures to improve customer service standards.
  • Coordinated with cross-functional teams such as sales, engineering, marketing to ensure successful delivery of projects.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Walgreens
Warren, MI
07.2020 - 05.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other departments to ensure smooth flow of operations.

Senior Certified Pharmacy Technician

Kroger
Hazel Park, MI
06.2018 - 06.2020
  • Compounded and dispensed medications according to physician orders.
  • Ensured compliance with federal and state laws pertaining to controlled substances.
  • Conducted regular audits of medication inventories in order to identify discrepancies.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Trained new technicians in pharmacy procedures and customer service.
  • Organized and led team meetings to discuss workflow improvements and challenges.

Assistant Manager

CVS Healthcare
Detroit, MI
03.2016 - 12.2016
  • Resolved customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with the navigation of online ordering systems.

Education

BBA - Supply Chain Management

Macomb Community College
Warren, MI

Skills

  • Customer service
  • Team building
  • Problem solving
  • Project management
  • CRM software proficiency
  • Order fulfillment

Accomplishments

  • Employee of the Month Recognition
  • Customer Service Survey Winner of the Month
  • Recognition Star Awarded by CEO Mary Barra

Timeline

Customer Relations Executive

GENERAL MOTORS"-Tech Center
06.2021 - Current

Assistant Manager

Walgreens
07.2020 - 05.2021

Senior Certified Pharmacy Technician

Kroger
06.2018 - 06.2020

Assistant Manager

CVS Healthcare
03.2016 - 12.2016

BBA - Supply Chain Management

Macomb Community College
Puspita Dastidar