Summary
Overview
Work History
Education
Job Related Training
Timeline
Generic

Put San

Harrison,TN

Summary

Nineteen years customer service experience, including fourteen years customer service experience in Information Technology Proficient in problem-solving techniques pertaining to hardware/software applications Excellent customer service and time management skills Exceptional interpersonal and communication skills with a broad range of people Excellent team player, supportive and dependable

Overview

27
27
years of professional experience

Work History

Randstad
01.2020 - 01.2024

VW of Chattanooga
01.2019 - 01.2020

Technical Support Analyst

CompuCom, The Leading IT Outsourcing Specialist
01.2010 - 01.2018
  • Provided hardware/software support for CIGNA both in-house and remote operations throughout the United States and Puerto Rico
  • Positioned as the Senior Technician of FSO Hardware Team (five-person team)
  • Trained new FSO Hardware Technicians to include appropriate customer support, problem-solving techniques, and proper documentation
  • Installed and repaired software applications
  • Maintained and installed wireless networks and VPN for all remote clients
  • Analyzed and made changes to systems to increase performance, availability, and reliability of computer systems
  • Utilized AD (Active Directory) and AD Cloning tools as needed for the improvement and installation of software and system hardware
  • Utilized HP Service Manager, Remote Help Desk and Remote Assistant in troubleshooting and resolving end-user system issues
  • Educated customers on software applications and computer systems
  • Arranged for and/or prepared equipment for shipping/receiving, and handling customer pick-ups for equipment and supplies

IT Support Specialist

Siemens IT Solutions and Services
01.2009 - 01.2010
  • Provided hardware/software LAN system support at a CIGNA call center
  • Installed, relocated, modified, diagnosed and repaired hardware systems and/or associated peripheral equipment
  • Utilized AD (Active Directory) and AD Cloning tools as needed for the improvement and installation of software and system hardware
  • Utilized Symantec Ghost and Symantec Antivirus application tools
  • Maintained weekly manual Network back up of call center data
  • Installed cross-connects on phone system to patch phone lines for individual call center employees

Application System Support

Lifetouch National School Studios
01.2001 - 01.2007
  • Provided technical expertise throughout LNSS business units
  • Transitioned new or improved hardware and software from developer
  • Tested software installations and system upgrades to server
  • Used Qlab system for troubleshooting and updating equipment/software problems
  • Checked and removed blocks on SQL server; reinitialized and reset jobs
  • Communicated hardware/software problems to leadership team
  • Minimized system/hardware downtime to ensure end user satisfaction and maximize end user job function

Shipping/Receiving Inspector

Lifetouch National School Studios
01.1999 - 01.2001
  • Conducted product inspections upon shipping to customer
  • Ensured accuracy of correct product, packaging and recipient address
  • Received and distributed Lifetouch materials and products

Customer Service Agent

Enterprise Rent-A-Car
01.1999 - 12.1999
  • Worked as front-line service agent
  • Conducted rental transactions to include paperwork, car inspections and customer liabilities

Social Work Intern

Chambliss Emergency Shelter
01.1997 - 12.1998
  • Mentored children in the shelter (infants to age 12) by assisting them with homework, proper hygiene and relationship building
  • Documented incidences within the shelter when necessary
  • Attended court hearings as needed
  • Oversaw case study with 9 year old male, which included trust building, behavioral modification, proper documentation, etc

Education

Associate Degree - Networking Technology

Chattanooga State Technical Community College
Chattanooga, TN
05.2007

Bachelor of Science - Social Work

University of Tennessee at Chattanooga
Chattanooga, TN
05.1998

Associate Degree - Human Services

Chattanooga State Technical Community College
Chattanooga, TN
05.1996

Job Related Training

  • Microsoft Windows XP/ Window 7 Operating System I, New Horizon, Chattanooga, TN
  • Microsoft Windows XP /Window 7 Operating System II, New Horizon, Chattanooga, TN
  • SQL Fundamental of Querying I, New Horizon, Chattanooga, TN
  • SQL Fundamental of Querying II, New Horizon, Chattanooga, TN

Timeline

Randstad
01.2020 - 01.2024

VW of Chattanooga
01.2019 - 01.2020

Technical Support Analyst

CompuCom, The Leading IT Outsourcing Specialist
01.2010 - 01.2018

IT Support Specialist

Siemens IT Solutions and Services
01.2009 - 01.2010

Application System Support

Lifetouch National School Studios
01.2001 - 01.2007

Shipping/Receiving Inspector

Lifetouch National School Studios
01.1999 - 01.2001

Customer Service Agent

Enterprise Rent-A-Car
01.1999 - 12.1999

Social Work Intern

Chambliss Emergency Shelter
01.1997 - 12.1998

Associate Degree - Networking Technology

Chattanooga State Technical Community College

Bachelor of Science - Social Work

University of Tennessee at Chattanooga

Associate Degree - Human Services

Chattanooga State Technical Community College

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