Putheara Sam
La Puente,CA
Summary
Proactive Store Manager with extensive experience in managing daily operations and ensuring a safe, clean environment. Expert in inventory control, cash management, employee training, and coaching, with a strong focus on customer relations and problem-solving. Known for driving sales, reducing shrinkage, and fostering a positive work environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Store Manager
99 Cents Only
06.2001 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Garey High School
Pomona, CA06.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Shift Scheduling
- Leadership Development
- Employee Training
- Store Merchandising
- Friendly and Positive
- Employee Scheduling
- Delegating Work
Timeline
Store Manager
99 Cents Only
06.2001 - 03.2024
High School Diploma -
Garey High School
Similar Profiles
Trisha AndradeTrisha Andrade
Sales Associate at 99 Cents Only StoreSales Associate at 99 Cents Only Store
Liceth PenaLiceth Pena
Market Asset Protection Manager at 99 Cents OnlyMarket Asset Protection Manager at 99 Cents Only
Joseph SimsJoseph Sims
Assistant Manager at 99 Cents Only Stores LlcAssistant Manager at 99 Cents Only Stores Llc