Puttal Carter
Macon,Macon
Summary
Dynamic leader with a proven track record at Tj Maxx Dept Store, enhancing customer satisfaction and streamlining operations. Skilled in data entry and relationship building, I significantly improved project outcomes and team communication. Achieved a notable increase in efficiency and customer service excellence, leveraging both hard and soft skills to drive results.
Experienced with team leadership, customer service, and operational efficiency. Utilizes effective communication and problem-solving skills to enhance guest experiences and streamline daily operations. Track record of fostering collaborative team environment and ensuring high standards of service.
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
27
27
years of professional experience
Work History
Coordinator ,Infield, Woman Associate, Back Room.
Tj Maxx Dept Store
11.2021 - Current
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Head Waitress, Accounting
Lemongress Thai Restaurant Bar& Grill
10.2014 - 12.2020
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Director,Tour Guide
Tiger Tour Company
11.2009 - 06.2012
- Optimized group sizes based on type of attraction or site visited allowing better interaction between guide and guests.
- Promoted company offerings through social media channels, driving increased bookings from online sources.
- Adapted tours according to audience demographics, tailoring content to meet diverse interests and learning styles.
- Assisted in marketing efforts by creating eye-catching promotional materials for print and digital distribution channels.
- Maintained up-to-date knowledge of local history, culture, and attractions for accurate information delivery during tours.
- Built personal relationships with guests to promote positive experiences.
- Developed an efficient system for managing reservations and payments, streamlining administrative processes for both guests and staff members.
Manager,supervisor
YachtPro Sailing School.Manger
04.2004 - 09.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager of Operations (Family Business)
Kubota Tractor and Farmer Equiptment Store.
02.1998 - 11.2003
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Completed point of sale opening and closing procedures.
Education
Batchelor Degree - Tourism And Event Business
Dhurakit Pundit University
Bangkok Thailand02.1997
College - Accounting And Business Management
St John's College of Commerce
Bangkok Thailand11.1994
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Event Planning
- Project Management
- Safe Food Handling
- Food presentation
- Food safety understanding
- Service prioritization
- Relationship Management
- Food station setup
- Stocking Supplies and Retail Products
- Item Ticketing and Pricing
- Stock replenishment
- POS system operations
- Transaction Processing
Timeline
Coordinator ,Infield, Woman Associate, Back Room.
Tj Maxx Dept Store
11.2021 - Current
Head Waitress, Accounting
Lemongress Thai Restaurant Bar& Grill
10.2014 - 12.2020
Director,Tour Guide
Tiger Tour Company
11.2009 - 06.2012
Manager,supervisor
YachtPro Sailing School.Manger
04.2004 - 09.2009
Store Manager of Operations (Family Business)
Kubota Tractor and Farmer Equiptment Store.
02.1998 - 11.2003
Batchelor Degree - Tourism And Event Business
Dhurakit Pundit University
College - Accounting And Business Management
St John's College of Commerce
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