Putul Putul
Summary
Dynamic and attentive Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
NMLS ID 2227497
Overview
6
6
years of professional experience
Work History
Personal Banker/CSR, Sales
TD Bank NA
08.2021 - 02.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
Mobile Sales Expert
T Mobile Retail
05.2019 - 03.2021
- Educated customers on device features, benefits, and proper usage for optimal results.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Facilitated informative workshops for new mobile technology releases, increasing product knowledge among clientele.
- Contributed to a dynamic work environment by actively participating in team meetings and training sessions.
- Maintained accurate sales records, enabling data-driven decisions for future growth opportunities.
- Built strong rapport with clients, resulting in successful long-term relationships and referrals.
- Initiated strategic partnerships with local businesses to increase brand awareness and generate leads.
- Optimized store layout for improved visual appeal, enhancing the overall shopping experience.
- Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.
- Increased customer satisfaction by providing personalized mobile solutions and product recommendations.
- Collaborated with team members to exceed monthly sales goals consistently.
- Resolved customer issues professionally, ensuring timely escalation when necessary.
- Negotiated contracts effectively, securing favorable terms for both the company and customers.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Achieved sales targets by staying updated on the latest mobile products and trends.
- Maintained sound knowledge of company product suites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier Team Lead
TJ Maxx, TJX Companies
02.2018 - 01.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
GED -
Civic Leadership Academy
Elmhurst, NY06.2014
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Cash Handling
- Positive Attitude
- Client Relationship Management
- Fraud prevention
- Attention to Detail
- Sales expertise
- Relationship building and management
- Banking
- Issues Resolution
- Account Maintenance
- Loans
- Account Management
- Sales Growth
- Portfolio Management
- [Language] Fluency
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Spanish
Limited Working
English
Full Professional
Timeline
Personal Banker/CSR, Sales
TD Bank NA
08.2021 - 02.2024
Mobile Sales Expert
T Mobile Retail
05.2019 - 03.2021
Cashier Team Lead
TJ Maxx, TJX Companies
02.2018 - 01.2019
GED -
Civic Leadership Academy
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