Pyaephyo Hein
Santa Barbara,CA
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at Ralphs Grocery. Excelled in enhancing customer satisfaction and streamlining operations, significantly reducing discrepancies. Skilled in staff training and retail operations, I bring a track record of fostering positive work environments and driving profitability through innovative problem-solving and effective workload management.
Overview
2
2
years of professional experience
Work History
Assistant Manager of Meat/Seafood Manager
Ralphs Grocery
06.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Sushi Chef
Bristol Farms
05.2024 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined kitchen operations through the implementation of effective time management and organizational strategies.
- Collaborated with management to create seasonal menu options based on market availability and emerging culinary trends.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
Customer Service
AFC Franchise
03.2023 - 05.2024
- Provided exceptional customer service to clients, responding to questions effectively.
- Promoted positive member relations through providing excellent customer service.
- Set schedule for tellers and customer service representatives.
- Streamlined order processing for faster customer service and increased sales.
- Collaborated with team members to improve overall customer service experience.
- Maximized client retention through exceptional customer service and timely followups.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Strengthened client relationships by providing exceptional customer service and support.
Education
High School Diploma -
BEHS NO.2
Yangon06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff training and development
- Team building
- Retail operations
- Workload management
Timeline
Assistant Manager of Meat/Seafood Manager
Ralphs Grocery
06.2024 - Current
Sushi Chef
Bristol Farms
05.2024 - Current
Customer Service
AFC Franchise
03.2023 - 05.2024
High School Diploma -
BEHS NO.2
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