Pymaler Thompson

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Improved community health by conducting assessments, identifying needs, and developing intervention plans.
• Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Identifies customer needs, clarifies information, researches every issue and provides effective solutions

• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
• Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
• Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
• Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
• Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.

• Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
• Accompanied clients to court to clarify processes and procedures.
• Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
• Developed safety plans to meet victims' assessment of need.
• Developed effective safety plans for at-risk individuals, addressing specific needs while prioritizing their wellbeing.

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
• Enhanced client self-sufficiency through the coordination of relevant community resources and services.
• Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.