Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Paola Zengbe

Fairview

Summary

Compassionate and dedicated Social Adjustment Services Case Aide with a strong commitment to supporting individuals in need. Skilled in providing assistance and advocacy to clients facing social, emotional, and economic challenges. Experienced in case management, crisis intervention, and community resource coordination. Seeking to utilize expertise to empower individuals and promote positive social change.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Adecco - Estee Lauder
08.2023 - Current
  • Enter daily orders from customers either through manual or EDI (electronic data interface) means across a large product offering
  • Enter sample requests from customers to warehouses
  • Respond to customer inquiries timely resolving product or service problems via email or phone
  • Check daily open order and back-order reports to ensure products are being shipped
  • Work with Leader for order availability/out-of-stock/shipping or other questions
  • Using salesforce systems to manage customer information and check order status
  • Liaise internally with sales employees as needed for customer order questions
  • Process warranty and defective product claims
  • Understand all pricing processes working with Finance as needed
  • Escalate customer concerns when needed
  • Assist other team members with daily distribution of work and for coverages

Social Adjustment Services Case Aide

NGO GROUP SOLIDARITE
02.2020 - 06.2023
  • Conduct comprehensive assessments of clients' needs, strengths, and goals to develop individualized service plans.
  • Provide counseling, support, and guidance to clients experiencing social, emotional, or behavioral difficulties.
  • Collaborate with social workers, counselors, and other professionals to coordinate services and referrals for clients.
  • Advocate for clients' rights and access to community resources, including housing, healthcare, and financial assistance.
  • Facilitate group workshops and support groups on topics such as life skills, anger management, and conflict resolution.
  • Maintain accurate and confidential case records, progress notes, and documentation in compliance with agency policies and regulations.

Administrative Assistant

OIF International Organization Of The Francophonie
03.2016 - 03.2022
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Community Outreach Volunteer

Ministère Comme Christ – MCC France
01.2012 - 04.2015
  • Engaged in outreach activities to raise awareness of social issues and available support services within the community.
  • Assisted in organizing and promoting community events, fundraisers, and awareness campaigns.
  • Provided information and referrals to individuals seeking assistance with housing, food, healthcare, and other basic needs.
  • Participated in training sessions and workshops on topics related to social work, crisis intervention, and community development.
  • Collaborated with community partners and stakeholders to identify and address local needs and gaps in services.

Education

Associate of Applied Science - Business Management Assistancce

Saint Vincent De Paul
Saint Denis, France
06.2022

Skills

  • Strong interpersonal and communication skills, both verbal and written
  • Empathy, patience, and compassion when working with individuals facing challenges
  • Knowledge of social service programs, community resources, and advocacy strategies
  • Ability to assess needs, develop service plans, and monitor progress towards goals
  • Proficiency in case management software and Microsoft Office Suite
  • Commitment to social justice, diversity, and inclusion
  • Case Planning
  • Motivational Interviewing
  • Client Home Visits
  • Microsoft Access
  • Microsoft Office
  • Saleforce

Certification

  • Trained Social Work Case Manager


References

Available upon request.

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

Customer Service Representative

Adecco - Estee Lauder
08.2023 - Current

Social Adjustment Services Case Aide

NGO GROUP SOLIDARITE
02.2020 - 06.2023

Administrative Assistant

OIF International Organization Of The Francophonie
03.2016 - 03.2022

Community Outreach Volunteer

Ministère Comme Christ – MCC France
01.2012 - 04.2015

Associate of Applied Science - Business Management Assistancce

Saint Vincent De Paul
Paola Zengbe