Scarlet Fowler
The Colony,TX
Summary
Proven project management leader with a robust track record of orchestrating successful client implementations using project management resources, including but not limited to Smartsheet and Microsoft Project within 90–120-day engagements. Adept at scoping and directing complex projects, optimizing workflows, and fostering exceptional customer relationships. Expertise in HCM and ERP systems, quality assurance, cross-functional collaboration, and stakeholder communication. Skilled in managing client expectations, dependencies, and deliverables, coordinating with internal teams and partners to ensure positive client experiences and successful project outcomes. Expertise in wellness plan development and benefit plan management.
Overview
9
9
years of professional experience
Work History
Implementation Project Manager
Tipalti
Plano, TX
01.2022 - Current
- Managed and executed complex ERP migration projects, ensuring timely implementation and budget adherence
- Led an offshore team, overseeing the add-on process, documentation, and escalations, while maintaining a high level of performance and accountability
- Streamlined project management processes, boosting efficiency by 25% and reducing costs by 20% through effective resource management
- Led cross-functional offshore teams and maintained a 90+ customer satisfaction score by providing innovative solutions
- Successfully handled up to 15 projects simultaneously, upholding stringent quality standards
- Experienced with Smartsheet, NetSuite, Rocketlane, JIRA, Salesforce, and Microsoft Project to enhance project tracking and execution
Implementation Project Manager
Tyler Technologies
Plano, TX
01.2020 - 12.2022
- Collaborated with project managers to oversee HCM implementations for 30+ clients, maintaining strong customer relationships and ensuring successful project outcomes
- Specialized in Munis, Executime, and Advanced Scheduling, providing expert guidance and support throughout the implementation process
- Facilitated incident and crisis management, identifying business impacts and implementing effective workarounds to minimize disruptions
- Played a pivotal role in incident, change, and resolution management processes, ensuring smooth system operation and rapid issue resolution
- Developed implementation timelines and milestones in collaboration with client management teams, ensuring projects stayed on track and met client expectations
- Demonstrated strong project management competencies, including planning, scheduling, resource allocation, risk management, and stakeholder communication
Implementation Consultant
Homecare Homebase
Dallas, TX
01.2019 - 12.2020
- Managed a block of business, overseeing new case implementations, training, and billing while adhering to HIPAA policies
- Traveled 100% in this contract role, implementing hardware and software with a rapid implementation time frame of 6 weeks or less from start to finish
- Communicated directly with clients and stakeholders, ensuring accurate and timely plan implementations
- Led multiple implementation projects, introducing automated software solutions and enhancing workflow methods
- Developed subject matter expertise on critical data interfaces, improving reconciliation processes
Associate Consultant
Alight Solutions
Dallas, TX
01.2017 - 12.2019
- Provided training on benefit programs, oversaw 40 employer groups, and maintained strong vendor relationships
- Earned client and peer awards for quality management, accountability, innovation, and personal development
- Achieved 92% Net Promoter Score (NPS) by reducing healthcare spending and ensuring customer satisfaction
- Collaborated with cross-functional teams to meet client expectations and address ongoing needs
Analyst, Provider Relations
United Health Group
Richardson, TX
01.2016 - 12.2017
- Supported the development and onboarding of the Real Appeal Wellness Program, contributing to revenue growth
- Collaborated closely with providers, offering technical assistance related to benefits and eligibility for specialized programs
- Efficiently resolved provider concerns through effective communication and leveraging extensive data systems
- Maintained accurate records of all data collected during analysis processes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
Master of Public Health (MPH) -
Jackson State School of Public Health
01.2016
Bachelor of Arts -
Tougaloo College
01.2011
Skills
- Project Management
- Change Management
- Software Implementation
- Cross-functional team leadership
- Stakeholder Relations
- Risk Management
- Data Migration
- Issue Resolution
Timeline
Implementation Project Manager
Tipalti
01.2022 - Current
Implementation Project Manager
Tyler Technologies
01.2020 - 12.2022
Implementation Consultant
Homecare Homebase
01.2019 - 12.2020
Associate Consultant
Alight Solutions
01.2017 - 12.2019
Analyst, Provider Relations
United Health Group
01.2016 - 12.2017
Master of Public Health (MPH) -
Jackson State School of Public Health
Bachelor of Arts -
Tougaloo College
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