Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Malquondra Walker

Summary

Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pediatric Associates Of Savannah, GA
11.2024 - 06.2025
  • Record vitals and medical histories of a pediatric patient
  • Administer vaccines on pediatric patient
  • Organize and maintain charts, documents, and supplies to enhance team productivity.
  • Train new team members joining the practice.
  • Key Achievements :
  • 1. Exceeding Patient Satisfaction Scores: Actively engaging with patients and their families, providing excellent service, and contributing to positive patient feedback and high satisfaction ratings.
  • 2. Receiving Positive Patient and Family Feedback: Obtaining thank-you notes, letters, or public recognition for outstanding care and positive interactions.

Medical Assistant

TPMG Yorktown, VA
09.2022 - 02.2024
  • Scheduled patient appointments via phone and in-person, ensuring efficient appointment management.
  • Prepared treatment rooms by cleaning surfaces and replenishing supplies to maintain a sterile environment.
  • Recorded vital signs and gathered medical histories to facilitate patient preparation for examinations.
  • Conducted patient interviews to collect medical histories, chief complaints, and vital signs.
  • Communicated patient concerns, condition updates, and refill requests to physicians to support effective treatment.
  • Organized and maintained charts, documents, and supplies to enhance team productivity.
  • Cleaned and serviced medical equipment according to established procedures and standards.
  • Documented patient visit notes accurately for ongoing medical records.
  • Handled patient callbacks and processed prescription refill requests efficiently.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for analysis.
  • Maintained inventory and managed vaccination and product expiration logs for accurate tracking.
  • Performed insurance verification, pre-certification, and pre-authorization tasks.
  • Integrated external records into charts and electronic health records (EHR) for comprehensive documentation.
  • Key Achievements:
  • 1. Successfully improved patient satisfaction scores by 20% through effective communication, empathetic care, and streamlined appointment scheduling processes.
  • 2. Developed and executed a new patient flow protocol that reduced average wait times by 15%, leading to increased patient throughput and higher overall clinic efficiency.

Medical Assistant/Lab Technician

Luke & Associates Norfolk, VA
06.2021 - 09.2022
  • Cleaned, maintained, and calibrated laboratory and field equipment to ensure optimal accuracy and performance.
  • Collected samples for testing in accordance with standard protocols.
  • Monitored laboratory supplies, proactively replenishing inventory to ensure availability and convenience.
  • Prepared and packaged specimens for transport by courier.
  • Maintained a fully-stocked phlebotomy cart, carrier, and station for efficient operations.
  • Identified suitable veins for puncture and performed blood draws using sterilized needles, vials, and other equipment.
  • Obtained blood samples for medical testing and transfusion through venipuncture and capillary puncture techniques.
  • Processed blood specimens by centrifuging to separate cells and sediment from serum.
  • Ensured donor confidentiality throughout the intake and collection process.
  • Transported collected specimens to the laboratory for processing.
  • Key Achievements:
  • 1. Assisted in the diagnosis and treatment of over 2,000 patients, resulting in timely and effective interventions and positive health outcomes.

Education

Associate of Applied Science - Medical Assisting

Miami-Dade College
Miami, FL
05.2019

High School Diploma - undefined

Miami Northwestern Senior High School
Miami, FL
06.2016

Skills

  • Data Collection
  • Handling medical documentation
  • Administering medications
  • Venipuncture
  • Injection
  • Phlebotomy
  • Accuracy
  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • Laboratory specimen collection
  • Verifying Insurance

Certification

  • Basic Life Support (BLS) certification
  • CPR (Cardiopulmonary Resuscitation)
  • First Aid
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Certified Medical Office Manager (CMOM)

LANGUAGES

English

Timeline

Pediatric Associates Of Savannah, GA
11.2024 - 06.2025

Medical Assistant

TPMG Yorktown, VA
09.2022 - 02.2024

Medical Assistant/Lab Technician

Luke & Associates Norfolk, VA
06.2021 - 09.2022

High School Diploma - undefined

Miami Northwestern Senior High School

Associate of Applied Science - Medical Assisting

Miami-Dade College

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Malquondra Walker