Qadar Omar
New Albany,OH
Summary
Highly motivated, dedicated, and hardworking Professional. With excellent customer service experience. Thrives in fast past work environment. Detailed oriented with daily tasks. Very Friendly and Works well with people. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
01.2024 - Current
- Supervised security personnel, ensuring adherence to protocols and policies.
- Conducted regular inspections of premises to identify potential security risks.
- Evaluated security operations, recommending improvements for enhanced safety measures.
- Coordinated incident response efforts, maintaining communication with law enforcement as needed.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Customer Service
Spectrum
01.2023 - 12.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Followed policies and procedures to meet or exceed established performance requirements
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on special pricing opportunities and company offerings
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Recommended and initiated product offerings to meet customer changing needs
- Explained benefits, features, and recommendations to maximize client retention
- Operated multi-line phone system and online messaging system to communicate with customers
- Performed needs analysis and presented options based on findings to help customers make decisions.
Ford
07.2022 - 01.2023
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
- Washed, waxed, and buffed vehicle bodies for professional shine
- Serviced vehicles in storage to protect tires, battery, and finish against deterioration
- Picked up vehicles from and delivered vehicles to customers as directed by management
- Moved sold vehicles to maximize use of space and keep lot in order
- Maintained and kept lot clean from trash and debris to promote proper vehicle display
- Planned and coordinated work for team of detailers.
Education
High School Diploma -
Licking Heights High School
Pataskala, OHSkills
- Efficient and Organized
- Customer Service
- Ability to work independently
- Strong Communication
- Time Management
- Leadership
- Detailed Oriented
- Self-Motivated
- Proficient Multi-Tasking
- Customer service and assistance
Timeline
Security Supervisor
Securitas Security Services USA
01.2024 - Current
Customer Service
Spectrum
01.2023 - 12.2023
Ford
07.2022 - 01.2023
High School Diploma -
Licking Heights High School