Qadiira HIcks
Richmond,VA
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media Manager
87th Family
06.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
Lead Stocker
Walmart
01.2023 - 06.2023
- Coordinated assignments to keep workspaces clean and organized.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Inspected merchandise for quality, variety and safety against specifications.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
Customer Service Representative
T-Mobile
03.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Digital Marketing Certification - Digital Marketing
American Dream Academy (Online)
Online03.2024
Skills
- Analytics and Reporting
- Content Creation
- Promotional Campaigns
- Photo and Video Editing
- Community Engagement
- Photography and Videography
- Audience Analysis
- SEO Optimization
- Digital Media
- Brand Promotion
- Social Media Copywriting
- Market Research
- Project Budgeting
- Data Entry
- Appointment Scheduling
- Call Management
- Scheduling
Certification
- Digital Marketing Training - Six months
Entrepreneur
I own a business that host events, sells, and promotes.
Timeline
Social Media Manager
87th Family
06.2023 - Current
Lead Stocker
Walmart
01.2023 - 06.2023
Customer Service Representative
T-Mobile
03.2022 - 12.2022
Digital Marketing Certification - Digital Marketing
American Dream Academy (Online)
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