QAELSHA DENTON
North Highlands,USA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
IHOP
Roseville, CA
06.2022 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Caregiver
Nurse Next Door Senior Home Care Services
Citrus Heights, CA
04.2020 - 09.2022
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Manager
Walmart
Roseville, CA
08.2013 - 07.2017
- Check to ensure that appropriate changes were made to resolve customers' problems
- Attended to customer needs
- Solved customer problems
- Helped with customer and employee needs
Server
IHOP
Victoria, TX
08.2013 - 11.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Escort customers to their tables
Education
High School Diploma -
Elk Grove Adult and Community Education
Sacramento, CA03.2013
Skills
- Teaching
- Curriculum Development
- Kitchen Experience
- Serving Experience
- Table Setting
- Food Running
- Order Management
- Team member support
- Daily specials memorization
- Food sales and promotion
- Point of Sale (POS) system operations
- Cash Handling
- Customer Interaction
Certification
Food Handler Certification
Timeline
Server
IHOP
06.2022 - 06.2023
Caregiver
Nurse Next Door Senior Home Care Services
04.2020 - 09.2022
Customer Service Manager
Walmart
08.2013 - 07.2017
Server
IHOP
08.2013 - 11.2014
High School Diploma -
Elk Grove Adult and Community Education
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