Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qahshim Porter

Saint Petersburg

Summary

To leverage my extensive experience in client service and retention to serve as a primary point of contact for clients at your organization, ensuring their satisfaction and maximizing product utilization.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.

Overview

9
9
years of professional experience

Work History

Front Desk Medical Receptionist/ Medical Assistant

AFC Urgent care
Dunedin
10.2024 - Current
  • Verified patient insurance information and collected required documentation.
  • Maintained organized medical records while ensuring compliance with confidentiality regulations.
  • Collaborated with team members to improve patient service experiences.
  • Assisted healthcare providers with administrative tasks and patient examinations.
  • Administered vaccinations and performed basic lab tests when necessary.
  • Educated patients on treatment plans and medication instructions effectively.
  • Managed office phone lines, checked voicemail, returned calls, and directed messages.

Medical Office Representative/PCT Preceptor

BayCare Clinic
Saint Petersburg
07.2021 - 01.2023
  • Served as primary contact for patients, scheduling appointments and addressing concerns promptly.
  • Handled incoming calls and addressed patient inquiries efficiently.
  • Collaborated with various departments to resolve client issues within strict deadlines.
  • Managed cash and card payments for patient appointments, ensuring accuracy and eliminating discrepancies.

Pharmacy Technician

CVS/pharmacy
Gulfport
01.2021 - 08.2021
  • Collaborated with pharmacists ensuring customers receive quality care meeting all health safety standards protocols.

Patient Scheduling Representative

Conifer Health Solutions
Saint Petersburg
06.2018 - 03.2020
  • Met patient needs through inbound/outbound phone calls; managed visits prior authorization requirements.
  • Created and maintained patient records while coordinating multiple tasks requiring excellent time management skills.
  • Ensured full value from products by providing education over the phone about additional features/benefits.

Customer Service Representative

FIS Global
Saint Petersburg
10.2016 - 04.2018
  • Provided customer support via phone/email/instant message serving as a primary contact for inbound customer issues.
  • Escalated technical product-related issues appropriately while assisting with company business credit account matters.

Education

Medical Office Training -

Pinellas Technical Education Center-St Petersburg
St Petersburg, FL
08.2021

High School Diploma -

Boca Ciega High School
Gulfport, FL
01.2015

Associate of Science - Health Sciences

Galen College of Nursing
Tampa, FL

Skills

  • Patient education and support
  • Appointment scheduling
  • Point-of-sale operations
  • Office administration and management
  • Microsoft Office proficiency
  • HIPAA compliance expertise
  • Billing and coding
  • Front desk coordination

Timeline

Front Desk Medical Receptionist/ Medical Assistant

AFC Urgent care
10.2024 - Current

Medical Office Representative/PCT Preceptor

BayCare Clinic
07.2021 - 01.2023

Pharmacy Technician

CVS/pharmacy
01.2021 - 08.2021

Patient Scheduling Representative

Conifer Health Solutions
06.2018 - 03.2020

Customer Service Representative

FIS Global
10.2016 - 04.2018

Medical Office Training -

Pinellas Technical Education Center-St Petersburg

High School Diploma -

Boca Ciega High School

Associate of Science - Health Sciences

Galen College of Nursing