QAMAR SCEGO

• Managed day-to-day business operations
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Facilitated group session.
• Supervised 3 employees and oversaw continuing education.
• Implemented programs for clients to utilize after leaving program.
• Collaborated with Clinical Oversight director to complete all staff trainings.
• Scheduled appointment for clients and provided transportation.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Conducted Individual Sessions with clients and employees to review goals, address issues and provide support.
• Completed comprehensive admit assessments of clients to identify needs and develop treatment plans.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented client's interactions and interventions in electronic charting systems.

• Maintained confidentiality of patient finances, records, and health statuses.
• Provided tax audit support and tax planning year-round.
• Maintained high standards of customer service by building relationships with clients on over 100 calls per day.
• Prepared complete and accurate tax return for 700 clients.
• Generated business growth, increased client retention and offered additional products and services.
• Acted as subject matter expert, answering internal and external questions and inquiries.
• Conducted tax interviews face to face and through virtual tools - (video conferencing, phone, chat, and email.)

Conducted assessment of program participant's current level of self-sufficiency.

• Assisted program participant with developing service plan, to include goals and objectives, based on needs identified in self-sufficiency assessment.
• Maintained program participant records in accordance with agency standard.
• Managed over 50 clients per day to conduct intake assessment for housing.
• Advocated for participants in housing referrals, specialized counseling, employment, medical and mental health services, transportation and any other needed services.
• Advocated for participants in housing referrals, specialized counseling, employment, medical and mental health services, transportation and any other needed services.
• Coordinated service provision among different providers as needed.
• Provided crisis intervention as needed.
• Completed monthly statistics on case management services, provided statistical data to program director.
• Managed Rapid Rehousing Grants.