Qamil Volina
Bank Teller
Fairfield,NJ
Summary
Focused bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Bank Teller
TD Bank
West Orange, NJ
02.2020 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Electrical Apprentice
Ackerman Electric
Livingston, NJ
11.2017 - 08.2019
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Handled installation of electrical components by splicing, joining and connecting wire.
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Conducted detailed tests on electrical systems after completing installations, replacements and repairs.
- Repaired systems, replaced malfunctioning parts and supported electrical installations.
- Completed and checked wiring tasks through wall and floor conduits and holes accurately.
- Optimized work readiness with organized tools and spaces.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Trained laborers in basic electrical principles, tool management and site safety.
- Followed strict schedules to install and test 120/208 and 247/600 volt systems.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Installed 120/208 volt systems and 347/600 volt systems.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
Sales Associate Team Leader
Lady Foot Locker
Short Hills, NJ
09.2014 - 11.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Provided positive first impressions to welcome existing, new and potential customers.
- Recommended accessories and complementary purchases to boost revenue.
Sales Associate
Home Depot
Pine Brook, NJ
03.2013 - 09.2015
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
High School Diploma -
West Essex High School
North Caldwell, NJ 09.2005 - 06.2007
Skills
Currency packaging
Timeline
Bank Teller
TD Bank
02.2020 - Current
Electrical Apprentice
Ackerman Electric
11.2017 - 08.2019
Sales Associate Team Leader
Lady Foot Locker
09.2014 - 11.2017
Sales Associate
Home Depot
03.2013 - 09.2015
High School Diploma -
West Essex High School
09.2005 - 06.2007
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