Qamil Volina
Fairfield,NJ
Summary
Highly motivated and capable professional with demonstrated performance excellence in creating a positive experience for every customer, a key aspect in customer retention, manifesting a positive company image, and growing business. Trusted and capable leadership abilities in coaching/training co-workers, managing difficult customers, and solving business issues. Exemplary communication skills and collaborative team player.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Banking Associate
TD Bank
02.2025 - 06.2025
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Universal Banker II
BLUE FOUNDRY BANK
06.2022 - 04.2023
- Delivered superior performance in cultivating and strengthening customer relationships and conducting all retail financial transactions.
- Solicited customers to reveal additional needs and exerted quality effort in delivering and/or cross-selling banking products/services that reinforced customer satisfaction and trust.
- Often requested to train others on bank technologies and troubleshooted computer issues on occasion to preserve smooth daily banking operations.
- Exhibited a commitment to community as to upholding bank objectives.
- Reliable performance led to increased duties in lobby support, opening and/or closing branch business entrances, and granted authority to override core system supervisor decisions if necessary.
- Accommodated bank through ability to work flexible schedules at various local branch facilities for unspecified periods of time and fulfill staffing requirements.
Bank Teller II
TD BANK
02.2020 - 06.2022
- Politely greeted patrons; inquired how to be of service.
- Communicated understanding and explored any need(s) for banking services or products; if applicable, suggested and explained an appropriate product.
- Meticulous attention to completing routine transactions such as accepting/recording deposits in person, by mail, or night safe, loan payments, and withdrawals.
- Balanced cash drawer daily, completed applications for safety deposit boxes, and loans.
- Leveraged interpersonal communication skills to promote repeat business and cultivate new customer relationships.
- Performed services including opening/closing bank accounts and debit card(s), establishing direct deposit, granting access to online banking, and directing customers to other appropriate bank department representatives for special services.
- Supported branch management in conducting monthly audits, certifications, proofs, account reconciliations, and conducting routine functions including scanning and/or filing documents, and data entry.
- Open/close branch facility when filling in for branch manager.
- Accessed ATM processing technology daily; utilized dual controls to retrieve transaction data and reimburse funds.
- Executed all activities related to the servicing and processing of IRA transactions.
- Met/exceeded goals in selling and cross-selling bank products each quarter.
- Competently and courteous explained and guided customers on use of banking websites and mobile apps.
- Presented a professional disposition and coached new bank tellers in best practices and sales techniques.
- Exemplified quality customer service to an older patron that was uncomfortable using the drive through by meeting patron at bank entrance and accompanying patron safely to teller window.
Electrical Apprentice
East Coast Electrical Contractors
02.2016 - 09.2017
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Electrical Apprentice
Ackerman Electric
05.2015 - 10.2016
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Terminated wiring and connected circuits with correct techniques.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
SALES ASSOCIATE
THE HOME DEPOT
03.2012 - 10.2014
- Established rapport with customers needing assistance and ushered to correct product isle and shelf locations.
- Safely retrieved products out of customer reach using proper equipment.
- Operated an electronic device to check availability of items in inventory, online ordering, or at other locations.
- Priced/tagged merchandise and stocked shelves, hooks, and displays.
- Followed diagrams in merchandising isle displays.
- Generated revenue by recommending accessories and complementary purchases if applicable.
- Mentored new hires in adjusting to store routines, practices, and equipment.
- Deterred theft occurrences by interacting with patrons and escorting them through store isles.
SALES ASSOCIATE/TEAM LEADER
LADY FOOT LOCKER
05.2007 - 09.2009
- Greeted patrons entering store; inquired as to a particular type of footwear and retrieved correct size/color/style from inventory of a wide selection of footwear to inspect and try on.
- Encouraged customer purchases by addressing questions and mentioning current promotions and/or special purchases.
- Influenced purchase of accessories (shoe inserts, laces, socks, etc.) with possible value to customer.
- Straightened, dusted, and arranged displays to preserve an attractive visual appearance.
- Courteously and correctly processed product exchanges and/or returns using point of service registers.
- Checked for correct sizes/color of footwear being purchased and furnished a shopping bag.
- Oriented new floor sales associates in practices, policies, and sales techniques.
- Performed physical counts of stockroom inventory and reported investigated discrepancies.
- Entered data into proprietary software system.
- Learned and used best practices and selling techniques effectively.
Education
Diploma -
West Essex High School
North Caldwell, NJ06-2007
Skills
- Customer Centric
- Retail Marketing
- Business Development
- Banking Products
- Cross-Selling
- Merchandizing
- Team Oriented
- Interpersonal Communication
- Encore banking software
Accomplishments
- Providing instruction. Adept at teaching banking patrons how to use features of online banking and/or mobile applications.
- Problem-solving initiative. Co-worker discovered that the internet connection with bank computers was offline and IT support was not comprehending the issue. Decided to check network connections and determined that power source was connected, but internet was disconnected from the computer network. Conveyed findings to IT technician who relayed what to do to bring internet connection back online.
- Exemplary Customer Service. Outstanding record of prompt and accurate handling of banking transactions involving cash and credit cards. As an example, earned the trust of a business patron who felt comfortable dropping off stacks of deposits by prompt notification of any discrepancies.
Certification
- Electrical Systems Technician, Fortis institute - [2015-2016]
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Banking Associate
TD Bank
02.2025 - 06.2025
Universal Banker II
BLUE FOUNDRY BANK
06.2022 - 04.2023
Bank Teller II
TD BANK
02.2020 - 06.2022
Electrical Apprentice
East Coast Electrical Contractors
02.2016 - 09.2017
Electrical Apprentice
Ackerman Electric
05.2015 - 10.2016
SALES ASSOCIATE
THE HOME DEPOT
03.2012 - 10.2014
SALES ASSOCIATE/TEAM LEADER
LADY FOOT LOCKER
05.2007 - 09.2009
Diploma -
West Essex High School
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