Qani'ah Dorsa
Greater Philadelphia Area,DE
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Congregation Beth Emeth
10.2023 - Current
- Handle scheduling for executive's calendar and prepared meeting agenda and materials.
- Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Gather documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Coordinate complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
Travel Consultant
American Express, AMEX
08.2022 - 09.2023
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Implemented new computer program that drastically reduced overall business travel expenses 65% by analyzing previous 3-year expense sheets finding room for improvement which was well received by the Director of Travel.
- As first point of contact for clients, I receive and direct 300+ inbound calls monthly with sales averaging out to 40,709USD monthly and 98.7% booking accuracy.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Human Resources Administrative Assistant (Temp)
Randstad Staffing
07.2021 - 05.2022
- Developed and distributed district-wide survey that helped increase superintendent-staff engagement and efficiency 22.5% for the 2021-2022 school year.
- Coordinated community outreach program events such as Vaccination Clinics that increased the districts vaccination rate 92.8% which was well received by the Board of Directors.
- Screened 200+ applicant resumes and coordinated both phone and in-person interviews.
- Collaborated with other districts and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Conducted new hire orientation events to verify completion of appropriate paperwork, recording information on human resources database.
- Tracked various statistics and kept detailed records to support human resources department using APTA Fund, PeopleSoft and other ATS.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Operations Manager
Chick-fil-A
09.2014 - 03.2022
- Established positive and effective communication among employees and organization leadership, by reducing miscommunications, and missed deadlines by 10 percent.
- Managed franchise expenses by controlling spending on overhead and equipment by devising and executing cost-management procedures.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Developed rewarding employee initiatives and training programs which decreased the employee turnover rate by 73.7% and increased team member engagement.
- Set and enforced training to over 250 employees annually to increase productivity and which optimized internal policies to maintain responsiveness to the demands of the store.
- Managed expense reports - inventory invoices, payroll reports, and T&E claims.
- Liaison to owner and director to assist with the onboarding and exit interview process and procedures.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Medical Administrative Assistant (Temp)
PeopleShare Staffing
03.2021 - 06.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
Education
Bachelor of Science - Human Resource Management
Wilmington University
New Castle, DE2025
Skills
- Data Entry
- Workday (Software)
- Compensation planning
- Business Processes
- Paperwork verification
- Recruiting
- Budgeting and finance
- Human resources support
- Project management proficiency
- Planning and Scheduling
- Travel administration
- Document handling
Certification
- Travel Certified - Issued by American Express Travel
- Workday Basics Series - Issued by Workday
- Workday in Action Series - Issued by Workday
Accomplishments
- Proficient in Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite.
- Expert in all general office skills; Data entry, email, faxing/ filing, and operating systems.
- Entrusted to work and uphold protocol within corporate office among high-level executives.
- Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
- Attained 100% success in all customer service categories including communication skills.
- Completed change in associate culture and increased retention rate from 23% to 78%.
- Praised for the ability to solve difficult problems independently and efficiently.
- Drove Quality Assurance from an average of 45% to 92%.
Timeline
Executive Administrative Assistant
Congregation Beth Emeth
10.2023 - Current
Travel Consultant
American Express, AMEX
08.2022 - 09.2023
Human Resources Administrative Assistant (Temp)
Randstad Staffing
07.2021 - 05.2022
Medical Administrative Assistant (Temp)
PeopleShare Staffing
03.2021 - 06.2021
Operations Manager
Chick-fil-A
09.2014 - 03.2022
- Travel Certified - Issued by American Express Travel
- Workday Basics Series - Issued by Workday
- Workday in Action Series - Issued by Workday
Bachelor of Science - Human Resource Management
Wilmington University
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