Qashaun Curry-Miller
Peachtree City,GA
Summary
Business analyst with over 10 years of experience in financial and operational systems within large enterprises. Expertise in financial reporting, data integrity, reconciliation support, and system validation. Demonstrated success in analyzing complex data, identifying discrepancies, and ensuring accuracy in financial and operational information. Proficient in reporting audit readiness and coordinating cross-functional teams in mission-critical environments.
Overview
11
11
years of professional experience
Work History
Sr. IT Business Analyst - Major Incident Management (TCC - IT Headquarters)
Delta Air Lines, Inc
Atlanta, GA
05.2025 - Current
- Analyze large volumes of operational and system data to identify discrepancies, trends, and financial and operational impact during major incidents
- Perform reconciliation style reviews by comparing data across multiple systems to ensure consistency, accuracy, and integrity of reporting
- Ensure completeness and accuracy of incident records, including categorization, impact assessment, timelines, and resolution details for reporting and audit purposes
- Develop and deliver detailed daily reports and executive briefings outlining system performance, risks, incident trends, and financial impact to leadership
- Support system validation activities by participating in requirements gathering, user acceptance testing, and implementation of system enhancements
- Evaluate Request for Change (RFC) submissions to assess potential operational, system, and financial impact prior to implementation
- Maintain detailed documentation to support audit readiness, compliance requirements, and internal reporting standards
- Coordinate cross functional teams including IT, operations, and business stakeholders to resolve system issues and improve processes
- Identify gaps in data accuracy, reporting processes, and system performance, recommending improvements to enhance efficiency and reliability
- Support continuous improvement initiatives by analyzing recurring incidents and recommending long term solutions to reduce operational and financial risk
Sr. Coordinator - ACS OCC (Operations Headquarters)
Delta Air Lines, Inc
Atlanta, GA
04.2024 - 05.2025
- Managed systemwide operational disruptions, evaluating both customer and financial impact to support real time mitigation strategies
- Developed and delivered daily operational and performance reports for senior leadership, ensuring data accuracy and completeness
- Analyzed operational trends and incident patterns to support decision making and reduce recurring disruptions
- Coordinated cross functional teams during high impact events to minimize operational disruption and associated financial loss
- Supported business continuity and emergency response planning, ensuring minimal operational and financial impact during irregular operations
Sr. Coordinator - Crew Tracking OCC (Operations Headquarters)
Delta Air Lines, Inc
Atlanta, GA
01.2023 - 04.2024
- Managed crew scheduling operations while ensuring compliance with federal regulations and contractual requirements
- Analyzed operational data to minimize delays, cancellations, and associated financial impact
- Ensured accuracy and integrity of crew scheduling data across systems supporting reporting and operational planning
- Collaborated with internal OCC teams to maintain operational reliability and reduce disruption related costs
Customer Service / Operations Leadership Roles
Delta Air Lines, Inc
Atlanta, GA
09.2018 - 12.2022
- Analyzed performance data to improve operational efficiency and reporting accuracy
- Coordinated with regulatory agencies ensuring compliance with federal standards
Ramp Operator
Delta Air Lines, Inc
Atlanta, GA
11.2015 - 09.2018
- Supported operations ensuring accuracy in load planning and reporting
Education
Some College (No Degree) - Computer Information Systems
Southern Crescent Technical College
Skills
- Financial Reporting
- Data Reconciliation
- Data Integrity
- Data analysis
- Audit Readiness
- Financial Systems Support
- Risk Analysis
- Requirements Gathering
- User Acceptance Testing
- Change management
- Performance metrics
- Microsoft Excel
- Process Improvement
Accomplishments
Chairmans Club Nominee 2025
Timeline
Sr. IT Business Analyst - Major Incident Management (TCC - IT Headquarters)
Delta Air Lines, Inc
05.2025 - Current
Sr. Coordinator - ACS OCC (Operations Headquarters)
Delta Air Lines, Inc
04.2024 - 05.2025
Sr. Coordinator - Crew Tracking OCC (Operations Headquarters)
Delta Air Lines, Inc
01.2023 - 04.2024
Customer Service / Operations Leadership Roles
Delta Air Lines, Inc
09.2018 - 12.2022
Ramp Operator
Delta Air Lines, Inc
11.2015 - 09.2018
Some College (No Degree) - Computer Information Systems
Southern Crescent Technical College