MS Excel
Qasim Hall
Atlanta,GA
Summary
Skilled Business Development leader, bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
15
15
years of professional experience
Work History
Master Grill Operator
Boardwalk Fries
09.2023 - Current
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Monitored line efficiency and implemented improvements for increased productivity.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Oversaw care and maintenance of kitchen equipment.
Business Development Manager
General Workforce Staffing
01.2021 - 08.2023
- Interviewed and assigned employees to job roles
- Conducted on-site performance reviews with clients
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Prepared payroll reports
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Stayed current on company offerings and industry trends.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Suggested solutions and innovative ideas to meet client needs.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Real-Time Analyst
Empereon Constar
04.2017 - 01.2021
- Track and manage call volume for multiple campaigns
- Generate hourly production reports to improve efficiency
- Communicate analysis findings to department administration and clients
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Outbound Sales Supervisor
Alorica
02.2010 - 10.2016
- Monitored and assessed sales agents' inbound call flow
- Identified and addressed coaching opportunities for sales agents
- Provided coaching to enhance sales productivity
- Supervised a team of 30 agents
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
No Degree - Business Administration
North Carolina A&T State University
Greensboro, NC05.1999
High School Diploma -
Grimsley Senior High
05.1996
Skills
- Team management
- Food safety protocols
- Sales leadership
- Key decision making
- Workforce management
- Queue management
- Promotional planning
- Prospecting
- CRM platforms
- Systems and software expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce CRM
MS Windows
MS Access
Spreadsheet
Keyboard
Languages
English
Native or Bilingual
French
Elementary
Arabic
Elementary
Timeline
Master Grill Operator
Boardwalk Fries
09.2023 - Current
Business Development Manager
General Workforce Staffing
01.2021 - 08.2023
Real-Time Analyst
Empereon Constar
04.2017 - 01.2021
Outbound Sales Supervisor
Alorica
02.2010 - 10.2016
No Degree - Business Administration
North Carolina A&T State University
High School Diploma -
Grimsley Senior High
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