Qasim Harris
Elizabeth
Summary
Dynamic Business III Field Service Technician at Optimum/Altice USA, skilled in troubleshooting and repairing telecommunications equipment. Known for exceptional customer service and a positive attitude, I excel in preventive maintenance and training, ensuring seamless installations and fostering client satisfaction. Proven ability to enhance team performance through effective coordination and mentoring.
Overview
17
17
years of professional experience
Work History
Business III Field Service Technician
Optimum/ Altice USA
03.2008 - Current
My responsibilities are to repair and installation of telecommunications equipment and services located in customers homes and business. Install NIDs and circuits at various locations around the Essex, Union, and Hudson counties areas.
Education
Essex County College
Newark, NJHigh School Diploma -
Malcom X Shabazz
Newark, NJ06-2000
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Customer training
Timeline
Business III Field Service Technician
Optimum/ Altice USA
03.2008 - Current
Essex County College
High School Diploma -
Malcom X Shabazz
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