Qassium'dra Garrett
Dallas
Summary
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager II
City Of Dallas Police Department
08.2021 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Substitute Teacher
Dallas ISD
01.2010 - 05.2021
- Followed lesson plans designed by absent teachers.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Assisted students in mastering subject material and preparing for tests.
Customer Service Representative
Towers Watson
10.2014 - 12.2014
- Provided customer service to Retirees and their spouses
- Made sure customer had information on insurance plans
- Made sure customer was set up with needs for current year
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
RJ's Fencing
01.2008 - 01.2010
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Youth Intervention Specialist Intern
Mesquite Youth Service
06.2007 - 12.2007
- Provided case management services
- Conducted assessments
- Active role in community events
- Maintained records of ongoing assessments and documentation of updates.
- Improved reading skills among struggling students through targeted one-on-one instruction and guided reading sessions.
- Collaborated with court system to assess needs, set objectives, and discuss strategies.
Case Manager
God's House
05.2006 - 08.2006
- Participate in staff evaluation process
- Provide health crisis service
- Participated in ongoing professional development activities to stay current on best practices in case management.
- Supported program evaluation efforts by gathering data on key performance indicators related to client outcomes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
Education
Bachelors - Social Work
Texas A&M University-Commerce
Dallas, TX01.2007
Skills
- Strong organizational skills
- Planning skills
- Problem solving skills
- Ability to coordinate
- Ability to work independently
- Strong customer service skills
- Excellent management abilities
- Excellent leadership abilities
- Ability to manage daily work
- Ability to prioritize daily work effectively
Certification
- 4-8 Generalist Certification, act houston, Dallas, TX, 06/01/10, Achieved 'Highly Qualified' status, according to No Child Left Behind standards, by passing TExEs Content Exam #11
Timeline
Office Manager II
City Of Dallas Police Department
08.2021 - Current
Customer Service Representative
Towers Watson
10.2014 - 12.2014
Substitute Teacher
Dallas ISD
01.2010 - 05.2021
Administrative Assistant
RJ's Fencing
01.2008 - 01.2010
Youth Intervention Specialist Intern
Mesquite Youth Service
06.2007 - 12.2007
Case Manager
God's House
05.2006 - 08.2006
Bachelors - Social Work
Texas A&M University-Commerce
- 4-8 Generalist Certification, act houston, Dallas, TX, 06/01/10, Achieved 'Highly Qualified' status, according to No Child Left Behind standards, by passing TExEs Content Exam #11
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