Summary
Overview
Work History
Education
Skills
Timeline
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QAUNESHA ONEAL

Syracuse,NY

Summary

  • Hardworking Picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed 2 years in busy and challenging warehouses.
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Overview

13
13
years of professional experience

Work History

Picker

Amazon
Middletown, DE
11.2022 - 01.2024
  • Verified accuracy of items picked, packed and shipped to customers.
  • Received and processed customer orders for merchandise in a timely manner.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.

School Bus Driver

First Student Transportation
Syracuse, NY
03.2018 - 06.2022
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Provided helpful directions and assistance to students during their ride.
  • Reported student behavior incidents promptly to the appropriate personnel.

HHA

Maxim Healthcare
Syracuse, NY
02.2016 - 07.2021
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Organized client's personal items for easy access during daily activities.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.

Customer Service Representative

Verizon
Utica, NY
07.2011 - 09.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Cicero-North Syracuse High School
Cicero, NY
06-2011

Skills

  • Box Labeling
  • Product Packaging
  • Inventory Transactions
  • Order Preparation
  • Warehouse Organization
  • Quality Inspections
  • Customer Relations
  • Issue Reporting
  • Inbound And Outbound Calling
  • Call Documentation
  • Research And Due Diligence
  • Call Decisioning
  • Invoice Requests
  • Merchandise Upselling
  • Training And Mentoring
  • Service Issue Resolution

Timeline

Picker

Amazon
11.2022 - 01.2024

School Bus Driver

First Student Transportation
03.2018 - 06.2022

HHA

Maxim Healthcare
02.2016 - 07.2021

Customer Service Representative

Verizon
07.2011 - 09.2013

High School Diploma -

Cicero-North Syracuse High School

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QAUNESHA ONEAL