Qayshianna Clark
Tifton,GA
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Dollar Tree
Fitzgerald, GA
02.2017 - 12.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Gas Station Clerk
Enmarket
Fitzgerald, GA
01.2018 - 08.2018
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Answered phone calls regarding product availability, prices and special orders.
- Provided excellent customer service by addressing complaints promptly and courteously.
Receptionist
Southwell
Tifton, GA
02.2020 - 11.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
CNA
Easterseals
Tifton, GA
07.2022 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
Education
GED -
Wiregrass Georgia Technical College
Valdosta, GA12-2016
Skills
- Customer Service
- Guest Services
- Complaint resolution
- Customer Relationship Management
- Call Control
- Appointment Scheduling
- Resolving issues
- Call handling
- Communicating with clients
- Verbal and written communication
- Providing customer support
- Vital signs monitoring
- Compassion and Empathy
- Patient Care
- Basic Life Support
- Compassionate communication
- Direct Patient Care
- Documentation expert
- Quick problem solver
Timeline
CNA
Easterseals
07.2022 - Current
Receptionist
Southwell
02.2020 - 11.2022
Gas Station Clerk
Enmarket
01.2018 - 08.2018
Customer Service Cashier
Dollar Tree
02.2017 - 12.2019
GED -
Wiregrass Georgia Technical College
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