Collaborative senior leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Manager, IS Program Management
Tenet Healthcare
Atlanta, GA
05.2021 - 08.2025
Assigned and allocated PM resources for upcoming projects
Trained and mentored new hire PMs
Managed project milestones and review regularly with both the internal project and external client teams
Manage project risks and escalate as appropriate
Supported execution of cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategy driven by executive leadership
Created communication plans and documentation to build cohesion across a matrixed organization to provide clear deliverables and narratives supporting various leaders
Utilization: Leveraged Xsolis Dragonfly AI tool to synthesize relevant clinical & financial data from the EMR to identify and prioritize patients in real-time for the Florida Market and the DMC (Detroit Medical Center) Market. (HL7 Cerner/Oracle patient data interface). Leveraged JIRA for project management and status reporting.
Safety Reporting and Risk Management: Replaced the MIDAS incident reporting system and risk management application for 518 Ambulatory Surgical Centers and 25 Surgical Hospitals with RL Datix’s RL6 Risk Management and Compliance platform. Utilized Smartsheet for project tracking and RACI ownership.
Patient Care: Integrated all 49 Tenet Acute and Specialty hospitals into one of the four regional Tenet Transfer Centers (Florida, Arizona, Michigan, and Texas). utilizing ABOUT Healthcare technology to manage patient transfers between hospitals, ensuring patients receive care at the most appropriate Tenet facility by coordinating communication, evaluating bed availability and resources, and arranging transportation. The Michigan and Florida Transfer Center projects were ‘net new’ builds (facility construction included.) (HL7 Cerner/Oracle PHI interface) Employed Wrike project management tool to collaborate with Vendor and stakeholders.
Perioperative Care Coordination: Effectively integrated the Qventus AI solution, which significantly reduced surgery cancellations, enhanced staff productivity, and optimized patients pre- and post-surgery, in the Florida Market (5 facilities) and the Texas – El Paso Market (2 Facilities). (HL7 Cerner/Oracle patient data interface)
Bed Management Device Application: Successfully implemented TeleTracking bed management system devices for Nursing staff across 4 Regions, 20 facilities, for 500 – 600 end users: improving patient flow and capacity management with HL7 Cerner/Oracle patient data interface.
Patient Scheduling: Managed Unit Testing and facilitated Unit Testing scrums with local resource leads, Oracle vendor consultants and scheduling end users. Coordinated and reported progress for all Integrated Workflow Application Testing events with Clinical end users for all 49 Tenet Acute and Specialty hospitals transition from the SCI scheduling platform to the Oracle Health scheduling platform.
QA Test Lead
AT&T
Atlanta, GA
09.2013 - 02.2018
Managed deliverables, resources, status, and quality elements throughout the project lifecycle with HPQC tool.
Served as the liaison between Quality Assurance and the client(s) for all resources, support services, and vendors.
Led a global virtual team of 20-30 resources within an Agile & Scrum testing infrastructure, with focus on priority testing.
Ensured all testing phases (IST, ETE and UAT) were successfully planned and completed for 15 – 20 annual assigned projects/releases assigned to QA team.
Developed, validated & maintained overall Program testing budget, testing scope, test packages (i.e. test suites, test cases, etc.), testing strategies, project issues & risks.
Proactively informed clients and stakeholders of daily testing progress, risks and subsequent mitigation plans.
Collaborated with project stakeholders, developers, quality assurance team members and business analysts.
Chaired daily project meetings using Agile methodologies and Scrum formats.
Program Manager
Springer Science + Business Media
New York, New York
09.2007 - 12.2012
Performed all aspects of verification, including functional, structural, regression and system testing.
Reviewed business and functional requirements to produce test strategies and test cases.
Defined test cases outside of user-defined requirements and performed testing of applications, focusing on functional and end-to-end testing, validating that system response and output accurately reflected business requirements as outlined in requirements document.
Performed defect analysis, identified trends and recommended process improvements.
Disseminated knowledge of new release features throughout the global organization via electronic documentation, townhall presentations, classroom and virtual training platforms.
Streamlined and standardized testing processes to reduce overall release cycle time and enhance software quality.
Facilitated daily scrums with internal IT Team (Developers, Key Users, and QA team)
Project Manager
LexisNexis
Newark, New Jersey
06.2001 - 09.2007
Oversaw the production process and managed the production schedule for the Northeast Region product line (8- 10 direct reports, and 1.5 – 2 million annual revenues.
Defined and monitored workflows for developing Tax products (3,000 – 4,500 documents and chapters) and maximized the effectiveness of XML products online.
Analyzed legal, government, business and high-tech information data for SGML/XML data conversion, print composition and electronic production with estimated 250,000 – 500,000 ROI.
Trained Production department team members and new hires in publishing procedures, editorial responsibilities, and release workflow best practices.
Education
Project Management Certification -
Villanova University
01.2014
Bachelor of Arts - English
Emory University
Atlanta, GA
12.1999
Skills
Competencies And Technical Skills
Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneNote, Teams, and OneDrive)
Project Management tools (Asana, Smartsheet, Wrike, Service Now, and Microsoft Project)
Software Testing Management Tools (HP Quality Center, and Jira)
Cloud Platforms (Azure, and Google Cloud)
Oracle Health scheduling tools, EHR workflows, patient engagement tools, Interoperability solutions, and clinical support solutions