Summary
Overview
Work History
Education
Skills
Timeline
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Qaze Xiong

Washington Township,NJ

Summary

Experienced Administrative Assistant renowned for delivering outstanding customer service in dynamic work settings. Possessing meticulous attention to detail and adept decision-making abilities to proficiently handle diverse tasks concurrently. Demonstrating self-motivation and adaptability to excel both independently and within team structures. Proven Receptionist with a comprehensive background across diverse office environments, adept in security protocols, service standards, and clerical duties. Exhibiting exceptional time management skills and a resourceful approach to managing multiple tasks simultaneously. Seasoned Flight Attendant with a robust track record in domestic and international commercial aviation. Proficient in managing emergency scenarios with composure and dedication to delivering superior customer experiences.

Overview

14
14
years of professional experience

Work History

Flight Attendant

Eastern Airlines
06.2023 - 03.2024
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.

Receptionist/Administrative Assistant

PDQ.com
07.2021 - 02.2023
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Swing Manager

Tudor McDonald
05.2010 - 03.2021
  • Supervise and guide team members, ensuring adherence to McDonald's standards and procedures
  • Handle customer inquiries, concerns, and complaints, providing prompt and satisfactory resolutions
  • Ensure accurate cash handling procedures are followed, including cash register operations and daily cash reconciliation
  • Manage inventory levels and order supplies to maintain adequate stock levels during shift
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, proactively addressing any issues before escalation

Receptionist

Conrad-Houston Insurance
07.2019 - 02.2021
  • Answer and direct phone calls, take messages, and transfer calls
  • Maintain & update client information in the company's database
  • Assist with basic accounting tasks, including invoice processing, payments, and reconciliations
  • Maintain confidentiality of client information and handle sensitive data with discretion and professionalism
  • Perform general administrative duties, including filing, scanning, photocopying, and faxing documents

Education

Graduate Diploma -

Anchorage East High School
05.2013

Skills

  • Multi-line phone system
  • Data entry: Filing and record keeping
  • Microsoft Office Suite
  • Negotiations - Upselling/cross-selling
  • 65 WPM
  • Invoicing/ Billing
  • First Aid
  • Customer Service
  • Office Administration

Timeline

Flight Attendant

Eastern Airlines
06.2023 - 03.2024

Receptionist/Administrative Assistant

PDQ.com
07.2021 - 02.2023

Receptionist

Conrad-Houston Insurance
07.2019 - 02.2021

Swing Manager

Tudor McDonald
05.2010 - 03.2021

Graduate Diploma -

Anchorage East High School
Qaze Xiong