Quanisha Barfield

• Assess needs of clients with mental health, cognitive impairments, and memory care, in a comprehensive manner.
• Manage and maintain rapport with a caseload of 100 clients.
• Delegate tasks, with deadlines, to LTSS employees.
• Provide detailed information, in a timely manner.

· Enforce grievance policy and complaint reporting, as needed.

• Coordinate and monitor services rendered through community care planning systems and spreadsheets.
• Monitor services rendered by three to five housing facilities.
• Complete monthly review to ensure services provided are aligned with recommended services listed in care plan.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Researched best practices and developed strategies to improve program outcomes.
• Collaborated with community members to develop and implement service initiatives.
• Monitored program performance and outcomes for successful delivery of services.
• Analyzed trends and data to inform decision-making and program development.
• Make revisions, as needed, to components of care plan to reflect changing needs, problems, and completed goals.
• Assist in locating suitable living arrangements (nursing homes, assisted living facilities, or home with caregivers.)
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Defined clear targets and objectives and communicated to other team members.

• Provide tools and resources to empower the fulfillment of action plans, all in accordance with the standards of care, policies, procedures, and guidelines established
• Provide in depth case management, social services referrals, and advocacy of a full range of services and benefits offered in the community for a diverse population
• Managed 25 individuals and assessed the adequacy of the individualized care plan on a weekly basis
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Daily file tracking and reporting individual progress toward the fulfillment of action plans and compliance with such standards within 24 hours
• Identify service gaps and locate needed resources for clients, including housing, (HUD, Rapid Rehousing, and TBRA) employment, education, and other support
• short term and long term programs within scope of client needs.
• Resolve crisis problems, improved operations and provided exceptional client support.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Facilitated workshops to collect project requirements and user feedback.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed project performance data to identify areas of improvement.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
• Monitored programming trends to keep content relevant and up-to-date
• Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
• Monitored programming schedules, conformance to guidelines and quality
• Created and enforced programming standards to maintain compliance with regulatory requirements
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
• Provided ongoing direction and leadership for program operations
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively
• Developed and maintained relationships with external partners to facilitate program operations
• Collaborated with other program coordinators to achieve consistency in program objectives and services
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
• Developed program marketing and outreach strategies to increase awareness and attract new participants

• Complete social casework in providing direct and referral services to the offender and ex-offender population
• Interview and prepare client intake forms
• Access client's need for community service needs (Housing, SNAP, TANF, Medicaid, Employment, Mental Health, Drug Treatment, Educational Training, and Transportation.)
• Monitor client's compliance with program Rules and Regulations
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Engaged clients in conversation to determine feelings and apprehensions.
• Developed and expanded referral system of service providers to assist clients in attaining services.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Listened to clients' concerns and provided encouragement and support.
• Adapted counseling techniques to best suit individual needs of each client.
• Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.

• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Investigated suspicious activities and persons to maintain security of premises.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Maintained physical fitness to perform physically demanding job tasks.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Examined doors, windows and gates to verify security.
• Completed full building and grounds patrols to spot and investigate concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.

• Managed over 10 employees
• Microsoft Excel to keep data of inventory, budgets, and orders
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Integrated logistics systems into company processes to improve operations and manage work orders and price changes
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Controlled finances to lower costs and keep business operating within budget.
• Reported to senior management on organizational performance and progress toward goals.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed compliance to keep organization operating within legal and regulatory guidelines.