Q. Devon Green

• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Maintained database of housing resources, landlords and management companies.
• Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Detailed program operations and participant activities with comprehensive recordkeeping.

• Answered constant flow of customer calls with minimal wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Recruited Poll Workers to work at polling precincts throughout Miami Dade County.

Scheduled Poll Workers for Poll Worker training.

Handled complaints and issues from Poll Managers and Assistants regarding equipment, location, and staff.

Processed payroll and information for Poll Workers.