Qeasannah Monk
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Server/Bartender
CHERRY'S LOUNGE
04.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Bank Teller
New York Community Bank
08.2020 - 10.2020
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Host/Bakery Assistant
Cheesecake Factory
12.2019 - 02.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
Bank Teller II
TD BANK
03.2013 - 11.2019
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Customer Service Rep
David's Bridal
01.2013 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored dress arrival timelines closely to keep clients updated on expected delivery dates.
Photography Assistant
Lors Photography
09.2012 - 10.2012
- Organized studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
- Maintained accurate records of photo sessions, including dates, locations, number of students photographed, and sales figures for internal reporting purposes.
Bank Teller
Wells Fargo Bank
07.2005 - 11.2011
- Perform responsibilities of vault cash, including cash orders and shipment
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Perform duties of maintaining operational systems and databases
- Ensuring that banking procedures adhere to the set standards and procedures
- Conduct bank inventory for currency and legal document monthly audit
- Respond to telephone inquiries, providing quality service to customers inquiring about different bank products
- Ensure a positive customer experience by listening attentively to caller needs
Education
Associate of Applied Science - Nursing
University of Phoenix
Jersey City, NJ08.2013
Certificate - Selling Skills And Sales Operations
RETS Institute
Belleville, NJ02.2003
Skills
- Guest Engagement
- Computer Literacy
- Multitasking
- Attention to Detail
- Ability to be Flexible and Creative
- Strong Communication, Compassion & Empathy
- Problem Solving
Additional Information
I have skills with data entry. I have great leadership skills. Overall people person who loves to assist as needed. I enjoy creativity. I'm a natural nurturer as well.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Bartender
CHERRY'S LOUNGE
04.2023 - 10.2023
Bank Teller
New York Community Bank
08.2020 - 10.2020
Host/Bakery Assistant
Cheesecake Factory
12.2019 - 02.2020
Bank Teller II
TD BANK
03.2013 - 11.2019
Customer Service Rep
David's Bridal
01.2013 - 03.2013
Photography Assistant
Lors Photography
09.2012 - 10.2012
Bank Teller
Wells Fargo Bank
07.2005 - 11.2011
Associate of Applied Science - Nursing
University of Phoenix
Certificate - Selling Skills And Sales Operations
RETS Institute
Similar Profiles
Tyler HermanTyler Herman
Server/Bartender at Cabana/Don Cherry's Sports BarServer/Bartender at Cabana/Don Cherry's Sports Bar
PALAK AGARWALPALAK AGARWAL
Co-Founder at TRIBESKART, Cherry's CreationsCo-Founder at TRIBESKART, Cherry's Creations
Ahvanee MalcolmAhvanee Malcolm
Marketing Coordinator at Cherry's ChildcareMarketing Coordinator at Cherry's Childcare