Qendrim Shala
New York
Summary
SMB hospitality sales professional with 12 months of top performance at SevenRooms supporting the NYC market. Consistently exceeded SQO and closed-won quotas through high-quality outbound prospecting, strong discovery, and close collaboration with Account Executives on high-impact deals. Proven contributor to many outbound closed-won deals. Seeking internal promotion to SMB Account Executive.
Overview
4
4
years of professional experience
Work History
Sales Development Representative – SMB Hospitality
SevenRooms
New York, NY
02.2025 - Current
- Owned outbound prospecting for SMB hospitality operators across the NYC market, targeting restaurants, bars, and multi-venue groups
- Carried a quarterly quota of 42 SQOs (Sales Qualified Opportunities held) and 18 Closed-Won deals, exceeding quota every quarter
- Achieved 212% of Closed-Won quota in Q4, ranking among top performers on the SMB SDR team
- Generated high-quality pipeline through deep discovery with owners, operators, and general managers, uncovering revenue, guest experience, and operational pain points
- Collaborated closely with SMB AEs to influence deal strategy, pricing conversations, and objection handling on outbound opportunities
- Contributed to some of the largest outbound deals of the year in the country by venue size, including Crew, Two Hands, Lin Hospitality, Craft, and Dallas BBQ
- Maintained a clean and accurate pipeline in Salesforce to support forecasting, deal progression, and reporting
- Built strong expertise in the NYC hospitality landscape, including competitive positioning and multi-location buying dynamics
Enterprise Sales Development Representative
EZRA | Lee Hecht Harrison
New York, NY
06.2024 - 02.2025
- Supported enterprise sales motion by prospecting into complex organizations and engaging senior stakeholders
- Partnered with Account Executives on account research, meeting strategy, and opportunity prioritization
- Developed experience supporting larger deal sizes and multi-stakeholder buying processes
Business Development Representative
Untappd, Inc.
New York, NY
05.2023 - 06.2024
- Consistently exceeded 100%+ quota through high-volume, high-quality outbound prospecting (80+ calls per day)
- Set company record for most meetings booked in a single day
- Signed restaurants, breweries, bars, and festivals through cold outbound outreach
- Selected to onboard and train new BDRs as one of the longest-tenured reps, reflecting strong performance and coachability
Server / Bartender
Bohlsen Restaurant Group
New York
11.2021 - 03.2023
- Firsthand experience with restaurant operations, guest experience, and delivering tailored hospitality
- Promoted multiple times based on performance, reliability, and coachability
Education
Bachelor of Arts - Biology
Hunter College
New York, NYSkills
- Pipeline generation & deal influence
- Discovery, qualification & objection handling
- SMB hospitality sales (NYC market)
- Outbound strategy & territory planning
- Forecasting & CRM hygiene
- Salesforce, Outreach, ZoomInfo
Languages
English
Albanian
Spanish
Timeline
Sales Development Representative – SMB Hospitality
SevenRooms
02.2025 - Current
Enterprise Sales Development Representative
EZRA | Lee Hecht Harrison
06.2024 - 02.2025
Business Development Representative
Untappd, Inc.
05.2023 - 06.2024
Server / Bartender
Bohlsen Restaurant Group
11.2021 - 03.2023
Bachelor of Arts - Biology
Hunter College