Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Qera Conner

Ennis,TX
Qera Conner

Summary

Committed and involved professional seeks career advancement

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

15
years of professional experience

Work History

JB Hunt Transport
DeSoto, Texas

Operations Manager II
10.2024 - Current

Job overview

  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Delegated work to staff, setting priorities and goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Used verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Measured and reviewed performance via KPIs and metrics.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

JB Hunt Transport
Lancaster, , TX

Operations Manager I
09.2021 - 10.2024

Job overview

  • Managed a team of 10 drivers.
  • Executed payroll processing to ensure accurate and timely employee compensation.
  • Coordinated driver schedules.
  • Handled complex customer interactions professionally.
  • Processed and issued invoices swiftly.
  • Utilized BvA for effective planning and budgeting.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Implemented successful business strategies to increase revenue.

JB Hunt Transport
Burleson, Texas

Transportation Manager II
03.2019 - 09.2021

Job overview

  • Managed and processed payroll efficiently.
  • Coordinate driver schedules.
  • Conducted regular evaluations of drivers' safety practices, disciplinary actions, and overall experience.
  • Managed a team of 25 drivers.
  • Handle driver issues (i.e
  • Responded promptly to vehicle breakdowns ensuring swift resolution.
  • Generated invoices accurately and efficiently.
  • Established well-organized truck maintenance schedules.
  • Achieved objectives and goals consistently.

JB Hunt Transport
Tyler, Texas

Transportation Manager II
02.2018 - 03.2019

Job overview

  • Dispatch
  • Streamlined and processed employee payroll efficiently across multiple departments.
  • Reviewed and accepted logistics load tenders.
  • Schedule backhauls
  • Facilitated discussions addressing safety, discipline, and experience among drivers.
  • Oversaw team of 50 drivers.

Target Tyler Account- DCS

Administrative Assistant
05.2017 - 02.2018

Job overview

  • Dispatch
  • Payroll
  • Accept load tenders
  • Schedule backhauls
  • Reviews with drivers
  • Handle driver issues (i.e
  • Breakdowns, truck assignment, etc.)
  • Request pay rate changes for drivers
  • Help organize driver meetings
  • Help get invoices paid
  • Update B-service schedule

Final Mile Solutions Division for J.B. Hunt
Lowell, AR

Invoicing and Payroll Support Technician
09.2009 - 05.2017

Job overview

  • Obtain and organize proof of delivery documents from field locations for customer invoicing
  • Ensure billing is correct, and taking detailed multi step actions to fix billing errors
  • Edit individual job orders to ensure appropriate invoicing and driver pay
  • Consolidate customer invoices by reviewing all order details

Education

University of Central Oklahoma
Edmond, OK

Bachelor of Science from General Studies
07.2009

University Overview

GPA: 3.0

Skills

  • Incidents management
  • Performance monitoring
  • Health and safety compliance
  • Interpersonal communication
  • Client relationships
  • Management
  • Performance evaluations
  • Troubleshooting and problem solving
  • Schedule management
  • Decision-making
  • Customer relationship management
  • Onboarding and orientation
  • Expense reports
  • MS office
  • High-pressure environments
  • Budgeting and cost control
  • Invoice processing
  • Operations management

Timeline

Operations Manager II
JB Hunt Transport
10.2024 - Current
Operations Manager I
JB Hunt Transport
09.2021 - 10.2024
Transportation Manager II
JB Hunt Transport
03.2019 - 09.2021
Transportation Manager II
JB Hunt Transport
02.2018 - 03.2019
Administrative Assistant
Target Tyler Account- DCS
05.2017 - 02.2018
Invoicing and Payroll Support Technician
Final Mile Solutions Division for J.B. Hunt
09.2009 - 05.2017
University of Central Oklahoma
Bachelor of Science from General Studies

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Qera Conner