Quintin Espinosa III
Dallas,TX
Summary
Accomplished Manager with a proven track record at AMC Theatres, enhancing team performance and customer satisfaction through effective training and development. Expert in time management and verbal communication, I've significantly boosted business success and staff retention. Skilled in navigating high-pressure situations, ensuring operational excellence and fostering positive work environments. Highly organized, punctual and seeking to leverage my experience to obtain a remote position with a progressive enterprise.
Overview
11
11
years of professional experience
Work History
Manager
AMC Theatres
10.2021 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Corporate & Field Support
The Saxton Group
08.2017 - 10.2020
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Generated reports to track performance and analyze trends.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
Virtual Personal Administrative Assistant
Maestro
01.2014 - 05.2016
- Provided reliable assistance during high-pressure periods or staff absences, demonstrating flexibility in adapting to changing circumstances.
- Boosted team morale with thoughtful event planning for company gatherings, holiday celebrations, and employee recognition activities.
- Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
- Enabled a positive work environment by proactively identifying areas for improvement and implementing effective solutions to streamline daily operations.
Education
High School Diploma -
Mansfield High School
Mansfield05-2000
Skills
- Customer service
- Time management
- Verbal and written communication
- Staff training and development
Accomplishments
- Achieved consistent increase in employee engagement by introducing Canva for communicating company news via newsletters and internal media posts within AMC.
- Provided remote support to over 80 restaurants and 2000 employees for policy reference, training, sales and marketing for The Saxton Group.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
AMC Theatres
10.2021 - Current
Corporate & Field Support
The Saxton Group
08.2017 - 10.2020
Virtual Personal Administrative Assistant
Maestro
01.2014 - 05.2016
High School Diploma -
Mansfield High School
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