Qhamsai Yang
Brooklyn Park,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills while upholding high standards of safety.
Overview
8
8
years of professional experience
Work History
Returns Specialist
Viking Electric Supply
Minneapolis, MN
01.2023 - Current
- Managed customer relations by responding promptly to inquiries, complaints, and requests regarding returns.
- Monitored inventory levels of returned items and communicated stock status updates as needed.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Conducted research on customer accounts to resolve return issues.
- Processed refunds in accordance with company policies and procedures.
- Maintained accurate records of all returned items in database systems.
Sales Manager
AutoZone
Maple Grove, MN
01.2022 - 01.2023
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Built sales forecasts and schedules to reflect desired productivity targets.
Tire and Lube Technician
Luther Brookdale Toyota
Brooklyn Park, MN
01.2017 - 01.2021
- Verified that repairs were completed correctly by performing road tests after service completion.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Repaired punctures and patched tubes as needed.
- Monitored inventory of parts, equipment, and supplies needed for tire repair work.
- Operated lifts in order to raise vehicle off ground for access underneath it.
- Maintained strict adherence to safety protocols when handling hazardous materials.
Education
Electrical
Summit Academy Opportunities Industrialization Center
Minneapolis, MN12-2023
High School Diploma -
Park Center Ib World School
Brooklyn Park, MN06-2019
Skills
- Problem Solving
- Diagnostic Testing
- Fixture Installation
- Teamwork
- Troubleshooting
- Hand & Power tools
- Electrical Safety
- Communication
- Time Management
- Blueprint Reading
Languages
hmong
Native/ Bilingual
References
References available upon request.
Timeline
Returns Specialist
Viking Electric Supply
01.2023 - Current
Sales Manager
AutoZone
01.2022 - 01.2023
Tire and Lube Technician
Luther Brookdale Toyota
01.2017 - 01.2021
Electrical
Summit Academy Opportunities Industrialization Center
High School Diploma -
Park Center Ib World School
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