QI Sheng Chen
Brooklyn,USA
Summary
Accomplished Manager with a proven track record at Ebuy, enhancing customer satisfaction through effective complaint resolution and team performance monitoring. Skilled in MS Office and adept at fostering customer relationships, showcasing a blend of time management and collaborative abilities.
Overview
3
3
years of professional experience
Work History
Accoutant
Kevin Sea
New York, NEW YORK
02.2024 - Current
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Assisted clients in determining business strategy and achieving profitability goals.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
MANAGER
Ebuy
Brooklyn, NY
05.2023 - 01.2024
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
ASSISTANT
Fuzhou Zongteng Network Technology Co.,Ltd.
Edison, NJ
06.2023 - 09.2023
- Maintained organized filing system both electronically and manually for easy access when needed
- Scheduled and confirmed appointments for clients, customers or supervisors
- Sent email, mail and memo correspondence on behalf of executives
RESTAURANT WAITER
Japanese sushi restaurant
Scranton, PENNSYLVANIA
05.2022 - 09.2022
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Greeted customers and provided menu information to create a positive dining experience
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
Education
BACHELOR OF ARTS (B.A.) - ACCOUNTING
Baruch College
New York, NY12.2023
Associate of Applied Science - ACCOUTING
Borough of Manhattan Community College
Manhattan, NY06-2021
Skills
- Time Management
- Customer Relationship Management
- MS Office
- Teamwork and Collaboration
- Computer Skills
- Tax accounting specialization
- Bookkeeping
- Data inputting
- Quickbooks
Languages
- Mandarin, Native
- English, Fluent
Timeline
Accoutant
Kevin Sea
02.2024 - Current
ASSISTANT
Fuzhou Zongteng Network Technology Co.,Ltd.
06.2023 - 09.2023
MANAGER
Ebuy
05.2023 - 01.2024
RESTAURANT WAITER
Japanese sushi restaurant
05.2022 - 09.2022
BACHELOR OF ARTS (B.A.) - ACCOUNTING
Baruch College
Associate of Applied Science - ACCOUTING
Borough of Manhattan Community College
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