Qia Roberts
Orlando,FL
Summary
Detailed-orientated and results driven, with a proven track record in providing positive insight to help improve business needs. Strong ability to accurately analyze data, think critically, and the ability to perform all duties assigned in a timely manner. Expert customer support and issue resolution skills. Seeking a challenging career in the healthcare and pharmaceutical technology industry that would allow me the ability to showcase my skills.
Overview
9
9
years of professional experience
Work History
Bartender
Vibes Bar and Lounge
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Admission Representative
The LA Film School
11.2021 - Current
- Effectively recruit qualified student candidates into an LA Film program
- Articulate the mission and core values of the school to prospective students and families
- Maintain thorough understanding of academic majors, campus activities, and all other aspects of student life that impact the recruitment of new students to the campus
- Provide educational guidance and enrolls prospective students who are committed to a career in film and media design
- Ensure potential students are qualified by conducting information presentations and admission interviews
- Gathers and submits all documents to ensure a successful enrollment and assist students with resolving any obstacles prior to the start of their programs
BDC Representative
Off Lease Only
01.2020 - 11.2021
- As a BDC (Business Development Center) Representative my core responsibilities included encouraging sales and maintaining positive relationships with customers
- Received, processed, verified, and distributed vehicle sales and inquiry information
- Responded to inquiries regarding new and pre-owned vehicles via internet leads, and inbound/outbound calls
- Scheduled appointments for Sales Associates from potential leads
Restaurant Hostess
Suri Tapas Bar
01.2018 - 05.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Customer Service Representative
Concentrix
07.2018 - 12.2019
- Provided post-sales customer service and technical support to Apple customers
- Demonstrated proven troubleshooting skills relating to computer systems, to include hardware and software, e-mail, network and peripheral equipment problems
- Scheduled store repairs and corrections where required
- Provided quality customer service via telephone and remote login support to effectively troubleshoot and resolve advanced technical inquiries
- Answered technical questions related to Apple tablets, mobile phones, digital TVs, computers, applications and other consumer electronics products
Shift Manager
Walgreens
03.2016 - 05.2018
- A true role model and leader, with a delightful customer service attitude
- Opened and closed the store, including all required system startups, required cash handling, and ensured the floor and stock room were ready for the business day
- Responsible for opening and securing the door during store deliveries, completed product returns, ordered voids, processed customer refunds, completed cash drops to the safe, and provided change as requested to cash registers
- Assisted pharmacy with scheduling and maintaining daily management work flows
- Reviewed and complied with the Walgreen Pharmacy Code of Conduct
- Complete pharmacy knowledge training, including pharmaceutical terminology and pharmacy benefits management
Education
Associates - Business Administration in Healthcare Management
Devry University
Chicago, IL01.2025
Skills
- Medical Terminology
- ICD-10
- Proficient and Accurate
- Insurance Procedures
- Computer Software Proficiency
- Client Services
- Salesforce
- Highly reliable
- Team player attitude
- Strong multitasking
Timeline
Bartender
Vibes Bar and Lounge
12.2023 - Current
Admission Representative
The LA Film School
11.2021 - Current
BDC Representative
Off Lease Only
01.2020 - 11.2021
Customer Service Representative
Concentrix
07.2018 - 12.2019
Restaurant Hostess
Suri Tapas Bar
01.2018 - 05.2020
Shift Manager
Walgreens
03.2016 - 05.2018
Associates - Business Administration in Healthcare Management
Devry University
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