Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qian Fowler

Mobile

Summary

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.

Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.

Overview

8
8
years of professional experience

Work History

Ramp Agent

FedEx Express
11.2022 - 11.2024
  • Operated ground support equipment to ensure timely aircraft servicing and flight departures.
  • Loaded and unloaded cargo, ensuring compliance with safety regulations and procedures.
  • Conducted pre-flight inspections of equipment to maintain operational efficiency and safety standards.
  • Collaborated with team members to optimize workflow and enhance overall service delivery.
  • Assisted in training new ramp agents on standard operating procedures and equipment operation.
  • Monitored weather conditions to adapt operations and minimize delays during adverse situations.
  • Managed freight documentation accurately, supporting efficient cargo tracking and accountability.
  • Implemented best practices for cargo handling, contributing to improved safety and efficiency outcomes.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.

Dangerous Goods Specialist

FedEx Express
11.2018 - 11.2024
  • Ensured compliance with hazardous materials regulations in shipping and transportation processes.
  • Developed training materials for staff on proper handling and storage of dangerous goods.
  • Reviewed and approved shipping documents to verify accuracy and completeness for hazardous materials.
  • Conducted risk assessments to identify potential hazards associated with dangerous goods operations.
  • Monitored industry regulations to ensure ongoing compliance and updated internal procedures accordingly.
  • Provided expert guidance on dangerous goods classification, packaging requirements, and labeling standards.
  • Facilitated seamless integration of new technologies into existing workflows, enhancing accuracy in tracking dangerous goods shipments.
  • Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
  • Developed strong relationships with regulatory agencies, fostering open lines of communication when seeking clarification or guidance on compliance matters.
  • Ensured timely delivery of hazardous materials by closely monitoring shipment progress and addressing any issues that arose during transit.
  • Served as a trusted resource for colleagues seeking advice on complex classification or regulatory questions related to hazardous materials.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Warned violators of infractions or penalties.
  • Assisted with development of compliance objectives and strategies.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Identified gaps in existing compliance processes and recommended updates.
  • Created and maintained compliant work environment.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
  • Optimized transportation efficiency by evaluating and selecting appropriate carriers for dangerous goods shipments.
  • Conducted regular audits of facilities handling dangerous goods, identifying areas for improvement and implementing corrective actions.
  • Improved safety standards by conducting thorough inspections and assessments of dangerous goods handling procedures.
  • Enhanced regulatory compliance by providing expert guidance on the proper classification, packaging, and labeling of hazardous materials.
  • Played a key role in achieving company-wide safety performance goals through diligent oversight of dangerous goods handling processes.
  • Provided support during incident investigations involving hazardous substances, offering technical expertise to identify root causes and implement preventative measures.

Operations Manager

FedEx Express
06.2020 - 11.2022
  • Streamlined operational processes to enhance efficiency and reduce delays.
  • Coordinated team schedules to optimize resource allocation and productivity.
  • Implemented standard operating procedures to ensure compliance and quality control.
  • Trained new staff on operational protocols and safety procedures for effective onboarding.
  • Analyzed workflow data to identify areas for improvement and increased performance metrics.
  • Oversaw daily operations, ensuring alignment with organizational goals and objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Courier

FedEx Experss
11.2016 - 06.2021
  • Coordinated timely deliveries, ensuring accuracy and adherence to schedules.
  • Operated delivery routes efficiently, optimizing travel time and reducing delays.
  • Maintained communication with clients for updates on delivery status and changes.
  • Monitored vehicle maintenance, ensuring compliance with safety regulations and operational standards.
  • Collaborated with team members to streamline operations and improve overall workflow effectiveness.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Trained new couriers on best practices for safety and customer service protocols.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Verified package information to check for accuracy and completeness.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Communicated with dispatch and customers for accurate delivery information.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Escalated issues to supervisor for immediate remediation.
  • Processed payments and handled cash transactions to secure proper compensation.

Education

Bachelor of Science - Business Administration

Troy University
Troy, AL
01-2006

Bachelor of Science - Engineering Management

Shenyang University of Technology
Shenyang, China
07-2002

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Ramp Agent

FedEx Express
11.2022 - 11.2024

Operations Manager

FedEx Express
06.2020 - 11.2022

Dangerous Goods Specialist

FedEx Express
11.2018 - 11.2024

Courier

FedEx Experss
11.2016 - 06.2021

Bachelor of Science - Business Administration

Troy University

Bachelor of Science - Engineering Management

Shenyang University of Technology

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