Epic Software
Hi, I’m
Qiana Aimes
Customer Service Advocate
Sicklerville,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
AmeriHealth Administrators, AHAPhiladelphia, PA
Advocate
04.2019 - Current
Job overview
- Deliver world class service at all times to both internal and external customers
- Answer questions and resolve issues based on phone calls from members and providers
- Document interactions with members, providers to track contact reasons
- Ability to adhere to corporate policies and procedures
- Perform thorough review of claims history to insure accurate tracking of benefit maximums and/or co-insurance deductible
- Verify insurance eligibility and benefits
- Verify pre-certifications for procedures.
- Answered over 50 calls per day
- Delivered friendly service and offered expert support in every interaction
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
Mid Atlantic RetinaCherry Hill, NJ
Medical Receptionist
12.2016 - 03.2019
Job overview
- Greeted patients in courteous, warm and friendly manner upon their visit to busy retina office
- Scheduled patients appointments and collect all personal, medical, and insurance information to provide accurate verification of benefits, prepared charts and super bills for patients appointments
- Collect patients copays, deductibles and balances and any other out of pocket amounts at any time of visit
- Extensive knowledge of Nextgen software and HIPAA regulations
- Answer multiple telephone lines, taking messages and direct phone calls
- Knowledge of ICD-9/10 coding, charge posting for patients bill and entered into computer system
- Ability to multi-task in high paced environment with good organizational skills.
Philadelphia Parking AuthorityPhiladelphia, PA
Parking Enforcement Officer
03.2005 - 11.2016
Job overview
- Patrol areas in vehicles or on foot to locate and tag/boot illegally parked vehicles along assigned scheduled routes and off-street metered lots
- Accurately record transactions using computerized handheld ticket writing system and printer
- Drive vehicle following street cleaning sweeper and tagging vehicles illegally parked
- Enforce Residential Permit Parking (RPP) areas throughout City of Philadelphia
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Wrote and issues citations or warnings to owners of vehicles
Education
Community College of PhiladelphiaPhiladelphia,PA
General Coursework from General Studies
01.1998 - 05.1999
Philadelphia Regional High SchoolPhiladelphia.PA
GED
09.1996 - 06.1997
Skills
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Software
Navinet
Salesforce
Timeline
Advocate
AmeriHealth Administrators, AHA
04.2019 - Current
Medical Receptionist
Mid Atlantic Retina
12.2016 - 03.2019
Parking Enforcement Officer
Philadelphia Parking Authority
03.2005 - 11.2016
Community College of Philadelphia
General Coursework from General Studies
01.1998 - 05.1999
Philadelphia Regional High School
GED
09.1996 - 06.1997
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