Epic Software
Hi, I’m
Qiana Aimes
Customer Service Advocate
Sicklerville,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
AmeriHealth Administrators, AHAPhiladelphia, PA
Advocate
04.2019 - Current
Job overview
- Deliver world class service at all times to both internal and external customers
- Answer questions and resolve issues based on phone calls from members and providers
- Document interactions with members, providers to track contact reasons
- Ability to adhere to corporate policies and procedures
- Perform thorough review of claims history to insure accurate tracking of benefit maximums and/or co-insurance deductible
- Verify insurance eligibility and benefits
- Verify pre-certifications for procedures.
- Answered over 50 calls per day
- Delivered friendly service and offered expert support in every interaction
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
Mid Atlantic RetinaCherry Hill, NJ
Medical Receptionist
12.2016 - 03.2019
Job overview
- Greeted patients in courteous, warm and friendly manner upon their visit to busy retina office
- Scheduled patients appointments and collect all personal, medical, and insurance information to provide accurate verification of benefits, prepared charts and super bills for patients appointments
- Collect patients copays, deductibles and balances and any other out of pocket amounts at any time of visit
- Extensive knowledge of Nextgen software and HIPAA regulations
- Answer multiple telephone lines, taking messages and direct phone calls
- Knowledge of ICD-9/10 coding, charge posting for patients bill and entered into computer system
- Ability to multi-task in high paced environment with good organizational skills.
Philadelphia Parking AuthorityPhiladelphia, PA
Parking Enforcement Officer
03.2005 - 11.2016
Job overview
- Patrol areas in vehicles or on foot to locate and tag/boot illegally parked vehicles along assigned scheduled routes and off-street metered lots
- Accurately record transactions using computerized handheld ticket writing system and printer
- Drive vehicle following street cleaning sweeper and tagging vehicles illegally parked
- Enforce Residential Permit Parking (RPP) areas throughout City of Philadelphia
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Wrote and issues citations or warnings to owners of vehicles
Education
Community College of PhiladelphiaPhiladelphia,PA
General Coursework from General Studies
01.1998 - 05.1999
Philadelphia Regional High SchoolPhiladelphia.PA
GED
09.1996 - 06.1997
Skills
Medical terminologyKnowledge of HIPPA
Microsoft Word, PowerPoint, Excel, Microsoft Office
Interpersonal Communication
Problem-Solving
Decision Making
Attention to Detail
Active Listening
Dependable and Responsible
Clerical Support
Team Building
Written Communication
Organization and Time Management
Analytical and Critical Thinking
Multitasking Abilities
Excellent Communication
Critical Thinking
Flexible and Adaptable
Self-Motivated
Good Telephone Etiquette
Teamwork and Collaboration
Software
Navinet
Salesforce
Timeline
Advocate
AmeriHealth Administrators, AHA
04.2019 - Current
Medical Receptionist
Mid Atlantic Retina
12.2016 - 03.2019
Parking Enforcement Officer
Philadelphia Parking Authority
03.2005 - 11.2016
Community College of Philadelphia
General Coursework from General Studies
01.1998 - 05.1999
Philadelphia Regional High School
GED
09.1996 - 06.1997