QIANA CARNEIRO
Brookshire,TX
Summary
Accomplished and energetic Office Manager with a solid history of achievement in Home Health and Restaurant. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include detail oriented, an efficient time manager and effective coach and developmental partner. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Pizza Hut
Needville, TX
01.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Grew sales by 20% & manage team of 25 plus
Medical Secretaries
Allen Care Inc
Houston, TX
04.2016 - 10.2019
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors, up to 30 a day
- Prepare conference or event materials, such as flyers or invitations
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records
- Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians
- Receive patients, schedule appointments, and maintain patient records.
General Manager
Food Service, Antonia's Now Azul Italian Kitchen
Cypress, TX
07.2015 - 03.2016
- Evaluate performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency
- Explain goals, policies, or procedures to staff members
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties for 15 employees
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Take dining reservations up to 20 plus a day
General Manager
Moe's Southwest Grill
Katy, TX
03.2015 - 06.2015
- Optimized profits
- Managed accounts payable, accounts received and payroll
- Managed opening/closing duties, including restocking items and reconciliation of cash drawer
- Order cleaning supplies, food and produce weekly, along with weekly inventory of all products
- Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Hire, Orientation of new staff, Trained and termination as needed
- Marketing, Catering with set up
- Managed team of 20 plus
- Assist with social media marketing
General Manager
Panera Bread
Katy, Tx
04.2010 - 01.2015
- Kitchen, Service, Catering, Managed team of 50 plus employees
- Processed rehires, transfers, termination, new hires & Orientations
- Created charts and grafts to illustrate daily, monthly and annual financial reports
- Completed opening/closing check list according to standards
- Actively complied with all health department regulations and rectified issues immediately
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Cosmetology -
HCC Katy Campus
06.1999
Skills
- Administration and Management Customer and Personal Service
- Critical Thinking Time Management
- Judgment and Decision-Making Communications and Media
- Highly responsible and reliable Inventory control
- Strong leadership capability Staff development
- Delivers exceptional guest service
- Business Leadership
- Finance and Accounting Oversight
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Hiring and Onboarding
- Sales Tracking
- Inventory Tracking and Management
- Food Safety and Quality
- Payroll Administration and Timekeeping
- Guest Satisfaction
Timeline
General Manager
Pizza Hut
01.2019 - Current
Medical Secretaries
Allen Care Inc
04.2016 - 10.2019
General Manager
Food Service, Antonia's Now Azul Italian Kitchen
07.2015 - 03.2016
General Manager
Moe's Southwest Grill
03.2015 - 06.2015
General Manager
Panera Bread
04.2010 - 01.2015
Cosmetology -
HCC Katy Campus
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