Qiana Eaddy
Cartersville,GA
Summary
Forward-looking, solution and result-driven, and organization-oriented Human Resource professional with over 11 years of experience in primary and higher education and HR. Experience includes talent reviews, succession planning, action plan tracking, process development and implementation, strategic planning, recruiting, onboarding, payroll processing, employee relations, COBRA, EEO, Title IX, VAWA, and Clergy Act investigations. Demonstrated ability to improve organizational performance and drive organizational modification. Skilled in program management, leading cross-functional teams, strategic planning, risk management, and resource allocation. Adaptable, problem-solving professional with a proven track record in achieving results through collaboration. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits Program Manager
Elevanta Health
03.2024 - Current
- Conduct regular assessments of benefit offerings, gathering feedback from employees and benchmarking against industry standards to ensure competitive, cost-effective plans.
- Serve as primary contact for benefits vendors and brokers, negotiating contract terms to achieve optimal rates and services, resulting in reduction in annual costs.
- Lead the annual open enrollment process, developing communication materials, hosting informational sessions, and collaborating with internal stakeholders to drive a increase in employee engagement and satisfaction.
- Manage compliance with federal and state regulations (ERISA, ACA, HIPAA, COBRA), achieving consistent 100% audit compliance and preventing costly penalties.
- Utilize HRIS and payroll systems to streamline benefits administration, generating reports to track enrollment trends and support strategic decision-making.
- Provide guidance and support to employees on benefits-related issues, offering tailored recommendations that enhance employee experience and improve retention rates.
Administrator Of Human Services / Outreach
Linked UP
05.2022 - 03.2024
- Program Development and Management: Design, implement, and oversee a range of human services programs, including housing assistance, financial counseling, health services, employment support, and educational workshops.
- Job Fair Coordination: Plan, organize, and execute job fairs and employment events to connect job seekers with potential employers, resulting in improved local employment outcomes and supporting community economic development. Coordinate with employers, sponsors, and community partners to ensure successful event participation.
- Community Outreach: Lead outreach efforts to engage underserved populations, promote awareness of available services, and connect individuals to resources.
- Resource Coordination: Identify and secure resources, including funding, volunteers, and partnerships, to support program expansion and sustainability. Collaborate with local businesses, social service agencies, and government entities to broaden the impact of job fairs and community programs.
- Data Collection and Reporting: Monitor and evaluate program and job fair outcomes through data collection and analysis, preparing reports to demonstrate impact, inform decision-making, and maintain compliance with grant requirements.
- Budget Management: Manage program and event budgets, tracking expenditures, allocating resources effectively, and ensuring alignment with organizational goals.
- Client Support and Advocacy: Act as a liaison for clients seeking assistance with employment and other services, advocating for their needs and providing guidance to improve their access to resources.
Student Academic and Financial Aid Advisor
Strayer University
03.2021 - 06.2022
- Provided dedicated support throughout students' academic journeys
- Proactively advised assigned student groups via phone, email, and text
- Resolved student issues through diligent research, collaboration, and follow-up, utilizing Excel for efficient management
- Acted as a point of contact for student account inquiries, ensuring prompt responses within one business day
- Documented all student interactions using university applications
- Assisted students in creating personalized academic plans and guided those utilizing financial aid through the application process, maintaining ongoing follow-up
- Ensured accuracy and completeness of student payment plans, actively addressing outstanding balances and adhering to university policy
- Monitored student attendance, intervened with early at-risk students, and guided students through satisfactory academic progress
- Implemented strategies to manage quarterly collections and bad debt expenses
- Ensured policy compliance in alignment with Strayer University, state, and federal regulations
- Informed students about available tutoring and university resources
SR. Human Resource Manager
Faneuil
08.2020 - 03.2021
- Managed daily administration of reported concerns utilizing HRIS, including Applicant Tracking System, Payroll, and Time and Attendance software
- Led and participated in all stages of local HR investigations, including developing investigation plans and conducting impartial, timely investigations in compliance with company policies and federal and state regulations
- Supervised employee relations matters, offering policy interpretation to supervisors and managers and demonstrating expertise in resolving conflicts, implementing disciplinary actions, and providing termination guidance
- Collaborated with Operational Management, Business HR, Labor Relations, and Legal Teams to develop solutions for intricate Employee Relations issues
- Ensured the provision of high-quality Human Resources support for the company, including performance management, legal compliance risk mitigation, administration of relevant clauses in union Collective Bargaining Agreements (as applicable), and employee communication with state and local government agencies
- Maintained up-to-date employee records compliant with legal requirements and corporate policies, staying abreast of legislative changes
Human Resource Generalist
Orange County Public Schools
07.2012 - 08.2020
- Oversaw the day-to-day handling of reported concerns utilizing various HRIS platforms, including Applicant Tracking System (ICIMS), Peoplesoft, Workday, Payroll, and Time and Attendance software
- Led HR functions encompassing support staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance
- Spearheaded a restructuring of HR operations, enhancing recruitment, staffing, onboarding, and training for the district and local areas
- Drove organization transformation, resulting in an 81% reduction in turnover and a 90% increase in retention, contributing to redesigning employee engagement programs
- Played a pivotal role in post-acquisition HR integration, ensuring strategic alignment with new business objectives and minimizing disruptions through seamless workforce integration plans
- Provided valuable insights for senior-level decision-making, enabling business growth by assessing HR cultural compatibility and talent impacts
Education
Master's - Business Administration
Strayer University
01.2020
Master's - Human Resources Management
Strayer University
01.2015
Bachelor's - Hospitality Management
University of Central Florida
01.2004
Associate's - Business Administration
Palm Beach Community College
01.2000
Diploma -
Pahokee High
01.1997
Skills
- Employee Relations
- FMLA
- ADA
- EEO
- WC
- Mediation
- Advocacy
- Employment Law
- Turnover Reductions
- Staffing
- Recruitment
- Retention
- Strategic Planning
- Benefits Orientation
- Onboarding
- Salary Planning
- Performance Management
- HR Project Program Management
- Title IX
- VAWA
- Clergy Act
- Training
- Development
- Performance Coaching
- Problem Solving
- Process Improvement
- HR Policies
- Procedures
- Team leadership
- Resource allocation
- Quality assurance
- Performance tracking
- Process improvement
- Task scheduling
- Vendor management
- Compliance oversight
- Strategic planning
- Problem solving
- Client relations
- Meeting facilitation
- Change management
- Data analysis
- Conflict resolution
- Workforce planning
- Operational efficiency
- Cost control
- Timeline management
- Documentation management
- Project coordination
- Contract negotiation
- Requirement gathering
- Issue tracking
- Performance reporting
- Training development
- System implementation
- Decision making
- Workplace safety
- Customer satisfaction
- Continuous improvement
- Team motivation
- Workflow automation
- Goal setting
- Milestone tracking
- Risk assessment
- Resource optimization
References
Available upon request.
Personal Information
Title: Human Resource Generalist
Certification
- OSHA Certified
- Six Sigma Certification
- COBRA Certified
Timeline
Benefits Program Manager
Elevanta Health
03.2024 - Current
Administrator Of Human Services / Outreach
Linked UP
05.2022 - 03.2024
Student Academic and Financial Aid Advisor
Strayer University
03.2021 - 06.2022
SR. Human Resource Manager
Faneuil
08.2020 - 03.2021
Human Resource Generalist
Orange County Public Schools
07.2012 - 08.2020
Bachelor's - Hospitality Management
University of Central Florida
Associate's - Business Administration
Palm Beach Community College
Diploma -
Pahokee High
Master's - Business Administration
Strayer University
Master's - Human Resources Management
Strayer University
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