QIANA EADDY
Cartersville
Summary
Experienced HR and Benefits professional with a proven track record of driving enterprise-wide initiatives, including talent strategy, succession planning, and change management. Skilled in leading cross-functional teams, optimizing HR and Benefit operations, and ensuring compliance with complex regulatory frameworks such as COBRA, FMLA, ERISA, ACA, and EEO. Demonstrated ability to align HR and Benefits functions with organizational goals, enhance employee engagement, streamline open enrollment processes, and improve overall performance. Recognized for building collaborative partnerships and delivering strategic HR and Benefits solutions that support long-term organizational success and continued growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Benefits Program Manager
Elevanta Health
03.2024 - Current
- Conduct regular assessments of benefit offerings, gathering feedback from employees and benchmarking against industry standards to ensure competitive, cost-effective plans.
- Serve as primary contact for benefits vendors and brokers, negotiating contract terms to achieve optimal rates and services, resulting in reduction in annual costs.
- Lead the annual open enrollment process, developing communication materials, hosting informational sessions, and collaborating with internal stakeholders to drive a increase in employee engagement and satisfaction.
- Manage compliance with federal and state regulations (ERISA, ACA, HIPAA, COBRA), achieving consistent 100% audit compliance and preventing costly penalties.
- Utilize HRIS and payroll systems to streamline benefits administration, generating reports to track enrollment trends and support strategic decision-making.
- Provide guidance and support to employees on benefits-related issues, offering tailored recommendations that enhance employee experience and improve retention rates.
- Directed and controlled, medical, dental, and vision benefit packages.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Located providers for employee medical, dental and life.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Developed tools to help managers and staff in calculating compensation levels.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administrator Of Human Services / Project Management
Linked UP (Non-Profit Organization)
05.2022 - 03.2024
- Designed and managed human services programs, including financial counseling, health, and employment support.
- Organized job fairs connecting job seekers with employers, boosting local employment and economic growth.
- Secured funding and partnerships, collaborating with agencies to expand programs.
- Monitored program outcomes, prepared impact reports, and ensured compliance with regulations.
- Managed budgets, tracked expenditures, and optimized resource allocation.
- Act as a liaison for clients seeking assistance with employment and other services, advocating for their needs and providing guidance to improve their access to resources.
- Maintained personnel records and updated internal databases to support document management.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Student Academic and Financial Aid Advisor
Strayer University
03.2021 - 06.2022
- Supported students throughout their academic journeys with proactive advising, academic planning, financial aid applications, and maintaining accurate payment plans.
- Resolved student issues through research, collaboration, and follow-up, utilizing Excel for management.
- Intervened with at-risk students and ensured satisfactory academic progress.
- Managed quarterly collections, reduced bad debt, and ensured compliance with university, state, and federal policies.
SR. Human Resource Manager
Faneuil
08.2020 - 03.2021
- Managed HRIS systems, including ATS, Payroll, and Time & Attendance, ensuring smooth daily operations.
- Conducted HR investigations, ensuring compliance with policies and regulations.
- Advised on employee relations, conflict resolution, disciplinary actions, and terminations.
- Partnered with leadership and legal teams to address complex HR issues.
- Provided HR support in performance management, compliance, and union CBA administration.
- Maintained accurate employee records and monitored legislative updates.
Human Resource Generalist
Orange County Public Schools
07.2012 - 08.2020
- Oversaw the day-to-day handling of reported concerns utilizing various HRIS platforms, including Applicant Tracking System (ICIMS), Peoplesoft, Workday, Payroll, and Time and Attendance software.
- Led HR functions encompassing support staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance.
- Spearheaded a restructuring of HR operations, enhancing recruitment, staffing, onboarding, and training for the district and local areas.
- Drove organization transformation, resulting in an 81% reduction in turnover and a 90% increase in retention, contributing to redesigning employee engagement programs.
- Led post-acquisition HR integration, aligning strategies with business objectives and ensuring seamless workforce transitions.
- Advised senior leadership on cultural compatibility and talent impacts, driving informed decisions for business growth.
Education
Master of Business Administration (MBA) -
Strayer University
01.2020
Master of Human Resources Management - undefined
Strayer University
01.2015
Bachelor of Science - Hospitality Management
University of Central Florida
01.2004
Associate of Science - Business Administration
Palm Beach Community College
01.2000
High School Diploma - undefined
Pahokee High School
01.1997
Skills
- Employee Relations
- FMLA administration
- Experience with ADA regulations
- Understanding of EEO regulations
- Experience in managing workers' compensation claims
- Conflict resolution
- Policy advocacy
- Workplace legal compliance
- Retention strategy implementation
- Workforce management
- Employee recruitment and engagement
- Strategic development
- Benefits-driven approach
- Employee onboarding
- Compensation strategy development
- Employee performance evaluation
- Human resources project management
- Title IX policy implementation
- Knowledge of VAWA regulations
- Knowledge of Clery Act regulations
- Professional development
- Individual performance coaching
- Effective problem resolution
- Continuous process evaluation
- HR procedure implementation
- Collaborative team management
- Efficient resource management
- Quality management experience
- Performance evaluation
- Deadline-driven scheduling
- Supplier relationship management
- Monitoring compliance standards
- Vendor management
- Performance evaluation of programs
- Business communication
- Stakeholder engagement strategies
- Detail-oriented
- Recruitment and hiring
Accomplishments
- Supervised team of 25-150 staff members.
- Collaborated with team of 45 in the development of Powder Springs, GA Job Fair.
- Achieved company recognition by introducing bSwift for Benefits Enrollment tasks.
- Documented and resolved several workers' compensation claims and harassment claims which led to the the company not being held liable, and positive outcomes for all parties involved.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- OSHA Certified
- Six Sigma Certification
- COBRA Certified
Personal Information
Title: HUMAN RESOURCES AND BENEFITS MANAGER
Timeline
Benefits Program Manager
Elevanta Health
03.2024 - Current
Administrator Of Human Services / Project Management
Linked UP (Non-Profit Organization)
05.2022 - 03.2024
Student Academic and Financial Aid Advisor
Strayer University
03.2021 - 06.2022
SR. Human Resource Manager
Faneuil
08.2020 - 03.2021
Human Resource Generalist
Orange County Public Schools
07.2012 - 08.2020
Master of Human Resources Management - undefined
Strayer University
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Science - Business Administration
Palm Beach Community College
High School Diploma - undefined
Pahokee High School
Master of Business Administration (MBA) -
Strayer University
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