Qiana Easley
Centerville,TN
Summary
Proven record in enhancing patient satisfaction and streamlining records management at TriStar Centennial Medical Center. Adept at problem-solving and demonstrating compassion, I significantly improved service delivery. Critical thinking and customer service skills ensured secure, efficient admissions support and patient care, making e a reliable team player in high-pressure environments. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registrar
TriStar Centennial Medical Center
03.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
Patient Access Representative
Saint Thomas Hospital
07.2022 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Registrar
Tristar Spring Hill Er
04.2019 - 06.2022
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Ensured accurate student records by diligently maintaining and updating information in database.
- Updated computer system with latest information to keep records current and accurate.
Customer Service Representative
CHS
11.2016 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CNA
LifeCare
03.2010 - 10.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supported needs of 10+ residents under long-term care.
Education
High School Diploma -
Hickman Countysr High School
Centerville, TN05.1994
Skills
- Records Management
- Admissions Support
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Compassion and Empathy
- Patient Care
- Reliable team player
Certification
- CNA - Certified Nurse Assistant
Timeline
Registrar
TriStar Centennial Medical Center
03.2023 - Current
Patient Access Representative
Saint Thomas Hospital
07.2022 - 03.2023
Registrar
Tristar Spring Hill Er
04.2019 - 06.2022
Customer Service Representative
CHS
11.2016 - 04.2019
CNA
LifeCare
03.2010 - 10.2016
High School Diploma -
Hickman Countysr High School
- CNA - Certified Nurse Assistant
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