Quiana Felix
Los Angeles,CA
Summary
Highly-motivated, dependable team member with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised with the ability to handle complex projects wit the highest degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Monitor And Complince
Robert Half
Los Angeles, United States
01.2024 - Current
- Analyzed sub recipients compliance management, closely monitoring and reporting errors and documentation required via email, fax and mail.
- Prepared documentation and records for previous audits and inspections.
- Assessed comprehensive risk assessment framework, evaluating potential threats to organizational compliance systems.
- Increased team productivity maintaining data entry tasks and creating organized records to ensure future grant fuding to sub recipients.
- Worked independently in a remote setting utilizing effective time management practices to meet weekly deadlines.
Customer Service Chat Representative
Bella Bleu Athletics
Los Angeles, CA
10.2022 - 01.2024
- Answered questions from customers that came in through the company's online chat feature.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Field Technical Support
Robert Half
Los Angeles
11.2022 - 06.2023
- Assembled all power book stations upon arrival
- Inspect and confirm all machines are fully functional before opening
- Troubleshoot, repair or replace equipment as needed
- Maintain direct communication with tier 2 support, create incident tickets for any action taken
- Update facility wait times every 30 min.
Inbound Call Center Representative
Direct Placement Employment Staffing
Roseville
06.2016 - 12.2017
- Friendly and professionally greeted callers to make them feel confident and comfortable with the company, handled information window with alertness and accuracy, directed customers to correct department if necessary, evaluated and documented notes in log, used map quest, set policy holders appointments for upcoming healthcare seminars, conducted followups and returned calls, confirmed or rescheduled appointments as needed.
Customer Service Representative
Hard Rock Cafe
Sacramento
09.2007 - 03.2010
- Answered multi line console and paging system, placed orders for customer pickups, ensured complaints, questions or requests were handled quickly and efficiently, distributed messages and payroll for employees
- Organized employees schedules for following work week, prepared call sheets for upcoming major events, some filing, light typing, and faxing
- Also responsible for running errands and cleaning office before dismissal.
Sales Manager
AARON 'S FURNITURE
Sacramento
02.2006 - 12.2007
- Responsible for all customer service agents productivity, tracked inventory and available pieces requested by the customers, authorized customer discounts when necessary, routinely checked arranged and organized showroom floor, coordinated sales strategies with the general manager, held staff meeting with agents to address customer issues, goals and acknowledge performance.
Education
Community | Business/Real -
West Los Angeles Community College
Los Angeles, CA06.2004
Skills
- Customer support
- Live Chat
- Sales Management
- Software troubleshooting
- Technical Support
- Equipment Repair
- Firewall (1 year)
- Verbal and Written Communication
- Service Schedule Coordination
- Error Detection
- Help Desk Support
- Organizational Skills
- Problem-Solving
- Attention to Detail
- Activity management
- Analytical Skills
Certification
- Excel (1 year)
- Microsoft (10+ years)
- 10-Key (1 year)
- Customer Service (10+ years)
- Multi-line Phone Systems (3 years)
- Typing (10+ years)
- Phone Etiquette (10+ years)
- Clerical Experience (10+ years)
- Data Entry
- Microsoft Word (2 years)
- Order Entry
Languages
English
Full Professional
Timeline
Monitor And Complince
Robert Half
01.2024 - Current
Field Technical Support
Robert Half
11.2022 - 06.2023
Customer Service Chat Representative
Bella Bleu Athletics
10.2022 - 01.2024
Inbound Call Center Representative
Direct Placement Employment Staffing
06.2016 - 12.2017
Customer Service Representative
Hard Rock Cafe
09.2007 - 03.2010
Sales Manager
AARON 'S FURNITURE
02.2006 - 12.2007
Community | Business/Real -
West Los Angeles Community College