Qiana Flores
Paris,TX
Summary
Hardworking and motivated Manager with 4 years of experience and record of success in food/ managing industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
Pizza Hut
Paris, TX
08.2020 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
Online Personal Shopper
Walmart
Paris, TX
06.2022 - 03.2023
- Assisted in selecting items according to customer preferences.
- Developed strategies to increase sales and improve customer experience.
- Maintained accurate records of orders, returns, exchanges and payments.
- Tracked inventory levels and replenished stock when necessary.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
Education
High School Diploma -
Paris High School
Paris, TX05-2022
Skills
- Strategic Planning
- Attention to Detail
- Willing to Learn
- Schedule Preparation
- Team Leadership
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Customer Satisfaction
- Telephone management
Affiliations
- Drawing
- Journaling
- Creating routines
Languages
English
Professional
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
06.2022 - 03.2023
Manager
Pizza Hut
08.2020 - 02.2024
High School Diploma -
Paris High School
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