Qiana Harmon
Team Lead
Alpharetta,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
24
24
years of professional experience
Work History
Front Office Team Lead
Wellstar Heath System
Roswell, GA
07.2018 - Current
- Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally.
- Delegate daily tasks to team members to optimize group productivity. Support the Care Coordinators and patients requesting assistance with advance directives, DME, Medication pick up
- Monitor team progress and enforced deadlines. Collaborate with management team to implement new work procedures or policies.
- Fosters positive employee relationships through communication, training and development coaching.
- Rotate through series of different stations based on team needs. Overall responsibility for superior front office performance by the Front Office
- Implements performance, quality and efficiency measures to achieve aggressive production goals.
Assistant Store Manager
Lowes Home Improvement Stores
Alpharetta, GA
03.2015 - 07.2018
- Supervised cashiers in processing credit, debit and cash payments to streamline sales. Handled scheduling for store shifts to achieve adequate staffing.
- Handled scheduling for store shifts to achieve adequate staffing. Maintained inventory by checking merchandise to determine levels. Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Administrative Coordinator
Excalibur Home Management
Alpharetta, GA
06.1999 - 05.2015
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Researched and prepared reports required by management or governmental agencies.
Education
Certificate - Medical Billing/Coding
Sir Metro Business School
Detroit, MI03.2001
Associate of Applied Science - Business Administration And Management
Wayne State University
Detroit, MI08.1999
Skills
- Equipment Maintenance
- Invoice Verification
- Trend Tracking
- Key Performance Indicators
- Performance Improvement
- Production Monitoring
- Complaint Resolution
- Performance Monitoring
- Schedule Management
- Quality Control
- Regulatory Compliance
- Staff Training
- Documentation and Reporting
- Account Management
- Mentoring
- Problem-Solving
- Leading Team Meetings
- Coaching
- Onboarding and Orientation
- Analytical Thinking
- Quality Improvement
- Cash Handling
- Shift Scheduling
- Leadership
- People Management
- Issue Resolution
Additional Information
- Microsoft Office, Property Boss, and Yardi, Customer Service, Retail, Sales, Cash Handling, Inventory, Marketing
Timeline
Front Office Team Lead
Wellstar Heath System
07.2018 - Current
Assistant Store Manager
Lowes Home Improvement Stores
03.2015 - 07.2018
Administrative Coordinator
Excalibur Home Management
06.1999 - 05.2015
Certificate - Medical Billing/Coding
Sir Metro Business School
Associate of Applied Science - Business Administration And Management
Wayne State University
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