Qiana Harrison
Mattawan,MI
Summary
A highly energetic executive operations professional with more than 20 years of demonstrated success. Creative and highly strategic, with excellent experience growing and leading in healthcare organizations through the private and nonprofit landscapes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Senior Care Partners, PACE
Kalamazoo , MI
06.2022 - Current
- Directs a high-performing, diverse Interdisciplinary Team to provide excellent participant care and deliver on ambitious goals and objectives.
- Ensures operational compliance with MDHHS and CMS regulatory requirements leading to successful annual survey results.
- Monitors outcome measures, program outcomes, and performance improvement versus strategic long and short-term goals.
- Leads operational activities across four centers.
- Effectively develops leaders across multiple departments and sites.
- Budget creation and accountability for all Operations departments.
- Facilitates expert change management initiatives to reduce waste and optimize workflows.
- Directs organizational marketing efforts.
- Oversees facility related issues.
- Leads contract negotiations and decisions related to operations.
- Continually maximizes operational contribution margin through process and performance management.
- Provides organizational leadership and collaborates as a member of the Executive Leadership Team to establish long-term goals, strategies, and company policies.
- Led organizational financial turnaround plan focused on reducing hospital and Emergency Department utilization.
- Successfully created an internal home care department, resulting in elimination of outsourced care and hiring and integration of over 100 organizational employees over a six month timeframe.
- Created and completed operational strategies to resume suspended enrollment activities, ensuring organizational sustainability.
Director of Operations
Senior Care Partners, PACE
Kalamazoo , MI
09.2021 - 06.2022
- Oversight and direction for Interdisciplinary Team.
- Served as a member of the Executive Leadership Team.
- Reviewed site and department performance to improve the quality of services and comply with regulatory requirements.
- Assessed reports and adjusted workflows to realign with targets.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve participant satisfaction.
- Implemented successful business strategies to increase contribution margins in operational budget lines.
- Leads team of Charge Nurses and Center Managers across four locations.
- Assessed and evaluated procedures and implemented structure to improve day-to-day operations.
Community Supports and Clinic Department Leader
Senior Care Partners, PACE
Kalamazoo , MI
06.2020 - 08.2021
- Handled daily oversight of Clinic and Community Supports Departments, including leadership of Clinical Care RN, MA, Scheduler, Clinical Assistant, Physical and Occupational Therapy, MSW, and RNCC roles.
- Facilitated vendor and caregiver communication to maintain a positive position within the organization.
- Successfully created and implemented operational standard procedures within the Clinic and Community Supports department.
- Led a team to provide participant-centered care to PACE enrollees.
- Successfully mentored and developed Discipline Expert Clinical Care RN, Occupational Therapist, and Medical Assistant to maximize leadership potential.
- Member of Quality, Policy, Skin Integrity, and EMR implementation committees.
Clinical Operations Manager
PACE of Southwest Michigan
Saint Joseph , MI
07.2018 - 06.2020
- Developed a team of leaders to handle all clinical operations.
- Oversight of clinical staff Including PCP, RN, PT, OT, COTA, PTA, Rehab Tech, LPN, MA, CNA, and Clinic Clerks.
- Facilitated Primary Care and clinic staff relations.
- Successful CMS and MDHHS audit completion.
- Served as a member of Quality, Compliance, Senior Operations and Executive Administration teams.
- Developed long and short-term strategic goals.
- Contributed to participant-centered care as a leader of Interdisciplinary Team Members.
- Assisted with encounter coding implementation.
- Responsible for vendor selection, management, and ongoing provider monitoring.
- Identified and used key performance indicators to drive the success of organizational goals.
- Selected as one of five programs nationally to participate in the Center to Advance Palliative Care pilot training program for PACE.
Interim Regional Manager and Center Manager III
United Healthcare
Benton Harbor
04.2017 - 02.2019
- Handled all daily, monthly and annual business operations for three urgent care clinics.
- Hired and onboarded all clinical and clerical staff including PCP staff.
- Worked with organization partners to achieve and exceed Key Performance Indicators and other organizational goals.
- Inventory and weekly ordering to meet or exceed budget expectations.
- Led staff and providers to create a culture of responsibility and respect.
- Contributed to the development of the National Trainer for Center Manager program for over 250 centers.
- Served as National trainer.
- Interim Regional Manager over Indiana, Illinois, and Michigan territory, serving on the national operations team, concurrent with Center Manager role.
- Successfully held a position on the Senior Operations contribution team.
- Management of appropriate coding and insurance and cash receivables.
Clinical Manager
Kalamazoo Oral Surgery
Portage , MI
06.2006 - 06.2017
- Leader of 20+ staff members.
- Performance management for reports.
- Handled inventory control, ordering, and expenditures.
- Provided positive customer and vendor experience through relationship management.
- Created and maintained training information, OSHA, emergency procedures, and anesthesia review, and ensured quality clinical outcomes for patients.
- Proficient with vitals, phlebotomy documentation, and all other medical assisting tasks.
- Assisted in the supervision of front office operations.
- Served on leadership team.
- Oversight of revenue cycle.
Clinical Coordinator
Dr. Mark Chicoine
03.2003 - 06.2006
- Supervised staff of four employees to include scheduling, training, and disciplinary action.
- Maintained all orders, inventory, OSHA, and clinical compliance.
- Provided clinical chairside dental assisting.
Education
MBA - Health Administration
Louisiana State University At Shreveport
Shreveport, LA12-2024
Bachelor of Science - Healthcare Administration
Western Governors University
01.2023
Associates of Arts - General Studies
Glen Oaks Community College
01.2014
Skills
- Executive Operations Management
- Strategic Planning
- Program Development
- Partnership Development
- Leader Development
- Process Development and Standardization
- Conflict Resolution
- Effective Communication
- Financial Management
Certification
- DAANCE Anesthesia Assistant Certification 2015
- AAOMS, Basic Coding- ICD 9, HCPCS - 2009
- AAOMS, Advanced Coding - ICD 9, HCPCS - 2011
Accomplishments
- Member of the National PACE Association Palliative Care and End of Life Workgroup.
- Chair of National PACE Association End of Life Task Force.
- Member of PACE Rural Ethics Committee.
Timeline
Chief Operating Officer
Senior Care Partners, PACE
06.2022 - Current
Director of Operations
Senior Care Partners, PACE
09.2021 - 06.2022
Community Supports and Clinic Department Leader
Senior Care Partners, PACE
06.2020 - 08.2021
Clinical Operations Manager
PACE of Southwest Michigan
07.2018 - 06.2020
Interim Regional Manager and Center Manager III
United Healthcare
04.2017 - 02.2019
Clinical Manager
Kalamazoo Oral Surgery
06.2006 - 06.2017
Clinical Coordinator
Dr. Mark Chicoine
03.2003 - 06.2006
MBA - Health Administration
Louisiana State University At Shreveport
Bachelor of Science - Healthcare Administration
Western Governors University
Associates of Arts - General Studies
Glen Oaks Community College
- DAANCE Anesthesia Assistant Certification 2015
- AAOMS, Basic Coding- ICD 9, HCPCS - 2009
- AAOMS, Advanced Coding - ICD 9, HCPCS - 2011
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