Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Qiana Hill

Lithonia,GA

Summary

Dynamic administrative professional with a proven track record at DeKalb County Sheriffs Office and Courthouse, excelling in data entry and time management. Recognized for enhancing team productivity and customer satisfaction through effective problem-solving and leadership. Adept at file organization and maintaining confidentiality, driving efficiency in recruitment and operational processes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Dekalb County State/Magistrate Court
09.2023 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.

Supervisor Bonding Unit

DeKalb County Sheriff's Office
01.2016 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Administrative Assistant(Background & Recruitment)

DeKalb County Sheriff's Office
01.2014 - 01.2016
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Bonding Agent

BBH Bonding
05.2001 - 02.2011
  • Conducted thorough risk assessments to determine appropriate bond amounts and minimize potential liabilities.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from both existing and prospective clients.
  • Managed a diverse portfolio of bonds, ensuring timely renewals and adherence to contractual obligations.

Education

High School Diploma -

Grove Cleveland High School
Buffalo, NY

Skills

  • Data entry
  • Time management
  • File organization
  • Microsoft Office
  • Problem solving
  • Telephone etiquette

Certification

GCIC Certified

Timeline

Administrative Coordinator

Dekalb County State/Magistrate Court
09.2023 - Current

Supervisor Bonding Unit

DeKalb County Sheriff's Office
01.2016 - 09.2023

Administrative Assistant(Background & Recruitment)

DeKalb County Sheriff's Office
01.2014 - 01.2016

Bonding Agent

BBH Bonding
05.2001 - 02.2011

High School Diploma -

Grove Cleveland High School

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